HR Service Center Generalist

Jobtailor; Waverly (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

TruStage is seeking an experienced HR/Benefits Administrator to provide comprehensive HR services for active, retired, and separated employees in a centralized service center in Iowa. You will own benefits administration, payroll coordination, and data integrity across HR systems.

The role requires 4–6 years in HR/Benefits/Payroll with call center experience, strong customer service skills, and a proven track record as a lead worker who mentors others. Resume is required to apply.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 4–6 years progressive HR/Benefits/Payroll administration with call center experience.
• Proven experience as a lead worker, providing coaching and mentoring.
• Proficiency with Excel, word processing, attendance systems, web tools and benefits/payroll software.
• Strong customer service and written/verbal communication skills.
• Resume required to apply.

Responsibilities

• Provide quality HR service to active, retired, and separated TruStage employees and other customers.
• Serve as the first point of contact for employees and customers in a centralized integrated employee service center.
• Support Health & Welfare benefits, annual enrollment, employee status changes, leave administration, and carrier/vendor coordination.
• Support 401(k) plan administration and general pension plans.
• Coordinate bi-weekly and semi-monthly payroll processing, payroll tax filings, W-4 and direct deposit updates, and W-2 production.
• Administer the Learning Management System through content creation, updates, and archiving.
• Maintain HR Employee Portal content and support employees in the HRIS.
• Provide periodic management and professional support staff reports.
• Identify, collaborate on, and develop solutions for process improvements.
• Assist employees by phone, email, chat, or in person with HR policies, benefits, payroll, sales incentives, HRIS, and LMS.
• Research, isolate, and resolve complex inquiries.
• Support annual benefits enrollment, talent management, employee/labor relations, and compensation processes.
• Maintain employee data integrity through employment, benefits, payroll, and incentive transactions.
• Perform other duties as assigned.

Skills

HR/Benefits Administration

Payroll Processing

Customer Service Skills

Data Integrity Management

Coaching and Mentoring

Education

Bachelor’s Degree or equivalent

Tools

Excel

Word Processing Software

Web Tools

HRIS Management

Job description

• Provide quality HR service to active, retired, and separated TruStage employees and other customers
• Serve as the first point of contact for employees and customers in a centralized integrated employee service center
• Support Health & Welfare benefits, annual enrollment, employee status changes, leave administration, and carrier/vendor coordination
• Support 401(k) plan administration and general pension plans
• Coordinate bi-weekly and semi-monthly payroll processing, payroll tax filings, W-4 and direct deposit updates, and W-2 production
• Administer the Learning Management System through content creation, updates, and archiving
• Maintain HR Employee Portal content and support employees in the HRIS
• Provide periodic management and professional support staff reports
• Identify, collaborate on, and develop solutions for process improvements
• Assist employees by phone, email, chat, or in person with HR policies, benefits, payroll, sales incentives, HRIS, and LMS
• Research, isolate, and resolve complex inquiries
• Support annual benefits enrollment, talent management, employee/labor relations, and compensation processes
• Maintain employee data integrity through employment, benefits, payroll, and incentive transactions
• Perform other duties as assigned

Requirements

• Bachelor’s Degree or equivalent trade-off in related professional work experience
• 4-6 years progressive work experience in HR/Benefit (core Health and Welfare)/Payroll administration with call center/customer service experience
• Proven experience as a lead worker, providing coaching, mentoring and feedback to others
• Knowledge of core office automation software, including Excel, word processing, attendance system, web tools, and benefits/payroll system software
• Demonstrated effective customer service relationship skills
• Ability to express ideas, recommendations, and decisions verbally and in writing
• Skills in gathering pertinent data and identifying key issues or problems to make appropriate and timely decisions
• Attention to detail, effective organization, planning, and time management skills
• Resume required to apply

Core Competencies

Demonstrates expertise in HR service delivery, including Health & Welfare benefits administration, payroll processing, and employee relations. Proficient in utilizing HRIS and LMS for effective employee support and data management.

Highest-signal resume keywords

• HR/Benefits Administration
• Payroll Processing
• Customer Service Skills
• Data Integrity Management
• Coaching and Mentoring

Hard Skills

• Health & Welfare Benefits
• Payroll Administration
• 401(k) Plan Administration
• Learning Management System (LMS)
• HRIS Management
• Data Analysis
• Process Improvement
• W-2 Production
• Attendance System Software
• Benefits/Payroll System Software

Soft Skills

• Effective Communication
• Attention to Detail
• Organizational Skills
• Time Management
• Problem-Solving

Industry Keywords

• Employee Relations
• Talent Management
• Compensation Processes
• Call Center Experience
• Customer Service

Tools & Technologies

• Excel
• Word Processing Software
• Web Tools
• HR Employee Portal