HR Service Center Generalist (Hybrid)

TruStage Insurance Agency, LLC; Waverly, Northern (IA, KY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition reimbursement

Paid time off

Hybrid work flexibility

Job summary

TruStage Insurance Agency, LLC is seeking an HR Service Center Generalist to support health, welfare and retirement benefits, payroll processing and LMS/HRIS administration. You’ll maintain data integrity, assist with enrollment activities and respond to employee inquiries across a centralized service center.

The role requires a Bachelor’s degree or equivalent, 4–6 years HR/payroll experience and proven leadership skills.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 4-6 years progressive HR/Benefits/Payroll experience, including call center work.
• Proven lead-worker experience with coaching and mentoring.
• Proficiency with Excel, HRIS/HR/payroll systems and LMS.
• Strong customer service mindset and effective communication skills.
• Ability to gather data, identify issues and make timely decisions.
• Excellent attention to detail, organization and time management.

Responsibilities

• Provide HR service center support to employees and customers, handling inquiries by phone, email, chat or in person.
• Manage Health & Welfare, Retirement Benefits and Payroll processes and ensure data integrity.
• Coordinate enrollment, status changes, and W-4/direct deposit updates; process W-2s and tax filings.

Skills

Lead worker

Customer service

Data analysis

Attention to detail

HR/payroll

Education

Bachelor’s Degree or equivalent

Tools

Excel

HRIS

LMS

Word processing

Job description

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:

This position provides quality service to all TruStage employees (active, retired, and separated) and other customers (dependents, beneficiaries, retirees, terminated staff, contractors, Business Areas, and HR Staff) in support of our HR service-oriented mission. As part of a centralized integrated employee service center operation, the HR Service Center Generalist will be the first point of contact for all of our employees and customers. This position requires an overall knowledge and understanding of our Health & Welfare and Retirement Benefits, Payroll and HR policies, processes and systems for all companies in the affiliated group. This position is responsible for the data integrity of employee personal and benefit information, annual benefit enrollment process, status event changes to plans, support and administration of the Learning Management System (LMS), payroll processing and support of the Sales Compensation plans throughout the year. This position deals with a wide range of confidential information and needs to ensure compliance with our corporate privacy policies and HIPAA.

Job Responsibilities:

Health & Welfare Benefits

• Handle the annual enrollment benefit activities
• Coordinate employee status changes
• Administer leave of absences, including Short-Term and Long-Term disability, in accordance with local, state and federal law
• Coordinate with the appropriate carriers/vendors

Retirement Benefits

• 401(k) Plan Administration support
• General Pension plan knowledge and support
• Coordinate with the appropriate carriers/vendors

Payroll Process

• Coordinate the timely processing of TruStage’s bi-weekly and semi-monthly payroll cycles, to include all aspects of successfully running a complete payroll
• Complete payroll tax filings on the Company’s behalf
• Assist employees with updates to W-4 election and direct deposit
• Coordinate the successful production of all W-2’s

HR Systems Administration

• of Learning Management System (LMS) through content creation, updates and archiving.
• Content creation, updates and archiving in the HR Employee Portal
• Provide employee support in HR Information System (HRIS)
• Provide period reports for management and professional support staff
• Identify, collaborate and solution for opportunities of improvement

General HR Support

• Assist employees by phone, email, chat or in person pertaining to human resources policy and procedures, benefits, payroll, sales incentive, HR Information System (HRIS) and Learning Management System (LMS) in an accurate and timely manner.
• Identify, research, isolate and resolve complex problems associated with inquires.
• Assist employees with HR processes including annual benefits enrollment, talent management, employee/labor relations, and compensation.
• Maintain employee data integrity by completing a wide range of transactional services including all employment events, all employee life cycle benefit events, payroll transactions and activities to process and report incentives for advisors and credit unions.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s Degree or equivalent trade-off in related professional work experience.
• 4-6 years progressive work experience in HR/Benefit (core Health and Welfare)/Payroll administration with call center/customer service experience.
• Proven experience as a lead worker, providing coaching, mentoring and feedback to others.
• Knowledge of core office automation software, i.e. Excel, word processing, attendance system, proficiency with the web, and benefits/payroll system software.
• Demonstrated effective customer service relationship skills shown through listening to and understanding the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
• Demonstrated ability to express ideas, recommendations, and decisions to individuals and groups verbally and in writing.
• Demonstrated skills in gathering pertinent data and identifying key issues or problems to make appropriate and timely decisions.
• Demonstrated attention to detail, effective organization, planning, and time management skills.

TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.

Base Salary Range: $56,500.00 - $84,800.00

Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status. Base Salary Range: $56,500.00 - $84,800.00 At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.

We’re on a mission to make a brighter financial future accessible to everyone. Dedicated to helping more people — in more ways — make confident financial decisions at every stage. And we’re committed to delivering on this belief, together. Creating opportunities beside our partners, members of our communities and our employees.