HR Service Center Associate: Frontline Employee Support

Dartmouth Health; Lebanon (NH); On-site; USD 31,000 - 49,000; Full time

Job summary

Dartmouth Health is seeking an on-site HR Service Center Associate in Lebanon, NH. You will be the first contact for employees, retirees, and managers, handling inquiries about payroll, benefits enrollment, leave administration, and HR policies.

You will open and research cases, provide information, and escalate complex issues to Tier 2 when needed, while maintaining data accuracy and meeting service levels. Candidates should have strong customer service and confidentiality skills.

Qualifications

• Associate's degree with 1 year of related customer service or equivalent.
• 1 year of experience in a Human Resources setting preferred.
• Excellent critical thinking and interpersonal communication skills.
• Exceptional customer service and interpersonal skills to build relationships.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to prioritize work and meet deadlines.
• Proven ability to handle confidential and sensitive information.

Responsibilities

• Responds to inquiries from employees, former employees, retirees, managers, and other stakeholders regarding lifecycle events from hire to retire (payroll, benefits enrollment, leave administration, compensation, HR policies).
• Provides information and resolves issues; supports other HR programs (tuition assistance, adoption assistance).
• Escalate complex issues to Tier 2 level support for investigation and resolution.
• Contribute to the improvement of HR Service Center processes and resources.
• Performs data processing for benefits enrollment, status changes, compensation, and other HR forms.
• Opens a case for every inquiry and researches to resolve.
• Ensures accuracy and responds within service level guidelines.
• Interacts with vendors and HR departments to close cases or escalate appropriately.
• Provides education and enrollment assistance to new hires and open enrollment participants.
• Maintains data systems and coordinates onboarding/termination activities.

Skills

Customer service

Interpersonal communication

Discretion/confidentiality

Prioritization

Teamwork

Education

Associate degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Dartmouth Health is seeking an on-site HR Service Center Associate in Lebanon, NH. You will be the first contact for employees, retirees, and managers, handling inquiries about payroll, benefits enrollment, leave administration, and HR policies.

You will open and research cases, provide information, and escalate complex issues to Tier 2 when needed, while maintaining data accuracy and meeting service levels. Candidates should have strong customer service and confidentiality skills.