Administrator Associate Service Center

ViziRecruiter,LLC.; Chicago (IL); Hybrid; USD 30,100 - 45,143; Full time

Job summary

ViziRecruiter,LLC. is seeking an HR Associate to act as the first point of contact for associate HR inquiries. The role involves responding to calls, maintaining confidentiality, and accurately performing HR transactions. Candidates should have a high school diploma and 2-3 years of office experience.

This position offers a flexible hybrid schedule with in-person and remote work days. The compensation ranges from $21.85 to $32.77 per hour based on location and experience.

Qualifications

• 2-3 years of experience in an office environment.
• Experience in customer service.
• Basic computer knowledge.

Responsibilities

• Respond to incoming phone calls and self-service tickets.
• Maintain confidentiality of all information.
• Perform HR transactions with accuracy.

Skills

Excellent listening and telephone skills

Ability to ask relevant questions

Data entry skills

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

Act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Work toward continuous improvement and skills building.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Responsibilities

• Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
• Recognize when escalation to a subject matter expert or to the Supervisor is necessary
• Record the details of each call or self-ticket. Maintain confidentiality of all information.
• Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
• Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
• Participate in ongoing training to improve expertise, customer service skills and productivity
• Processes routine insurance premiums
• Assist as needed with projects (processing mail, term folders, etc.)

Requirements

• High school diploma and 2-3 year experience working in an office environment
• Experience in delivery of customer service
• Basic computer knowledge

Preferred Qualifications

• Experience in HR and payroll processes and procedures
• Experience in a customer service call center preferable
• Intermediate MS Office skills

Skills and Abilities

• Excellent listening and telephone skills
• Ability to ask relevant questions, clarify incomplete information and summarize key points
• Good data entry skills with a high attention to detail to provide accurate information
• Able to manage multiple priorities on an ongoing basis

Compensation

ME/NC/PA/SC Salary Range: $19.00 - $28.50

IL/MA/MD/NY Salary Range: $21.85 - $32.77

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.