HR Service Center Representative, Human Resources

Boston University; Boston (MA); On-site; USD 48,000 - 57,000; Full time

Job summary

Boston University’s HR Service Center is hiring an HR Service Center Representative to deliver timely, accurate services to faculty and staff on onboarding, benefits enrollment, leaves, and HR policy information.

The role requires 3–5 years of customer-focused experience, a B.A./B.S. degree or equivalent, and strong data integrity skills. Travel between campuses is required, and the department emphasizes compliance and service excellence.

Qualifications

• B.A./B.S. degree or equivalent experience and 3–5 years in a customer-focused role.
• Experience in human resources or a related environment preferred.
• Equal opportunity employer; VEVRAA Federal Contractor.

Responsibilities

• Utilizes case and knowledge management systems to ensure data integrity and customer service.
• Responds to inquiries via phone and email on benefits enrollment, SAP transactions, payroll and HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees weekly of changes in employment status and impact on benefits eligibility.
• Responsible for weekly and semi-monthly payroll audits.
• Oversees staff/faculty onboarding, BU IDs, I-9 processing and new employee orientation.
• Maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Skills

Customer service experience

Data and records management

Technology fluency with HR systems

Education

B.A./B.S. degree or equivalent experience

Job description

HR Service Center Representative, Human Resources

Category

Job Location

Tracking Code

26500435950902

Posted Date

9/10/2026

Salary Grade

Grade 46

Expected Hiring Range Minimum

$48,100.00

Expected Hiring Range Maximum

$57,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

The HR Service Center Representative will be a member ofa team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.

Responsibilities include:

• Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
• Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility
• Responsible for conducting weekly and semi-monthly payroll audits.
• Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Required Skills

B.A./B.S. degree or equivalent experience, plus three to five years of professional experience in a customer-focused role. Must be highly organized, comfortable using technology, self-motivated, and able to work independently with minimal supervision. Experience in human resources or a related environment is preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.