HR Service Center Representative Human Resources

Boston University; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Boston University is seeking an HR Benefits Administrator to manage benefits enrollment support for faculty and staff, using case and knowledge systems to ensure data accuracy.

You will respond to inquiries by phone and email, assist with new hire and open enrollment processes, and present benefits during New Employee Orientation.

The role requires a BA/BS and 3–5 years in a customer-focused HR environment; occasional travel between Charles River and Medical Campus is expected.

Qualifications

• BA/BS degree or equivalent experience, plus 3–5 years in a customer-focused role.
• Highly organized, comfortable using technology, self-motivated, able to work independently with minimal supervision.
• Experience in human resources or a related environment is preferred.

Responsibilities

• Utilizes case and knowledge management systems to ensure data integrity and optimal customer service.
• Responds to inquiries via phone and email from faculty and staff on benefits enrollment and administration, SAP transactions, pay and general HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility.
• Responsible for conducting weekly and semi-monthly payroll audits.
• Responsible for the staff/faculty onboarding processes, including issuance of BU IDs, I-9 processing, and new employee orientation.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Skills

Customer service

Data management

Organizational skills

Self-motivation

Independent work

Communication

Education

Bachelor's degree or equivalent

Tools

SAP

HRIS

Job description

Responsibilities include:

• Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
• Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility
• Responsible for conducting weekly and semi-monthly payroll audits.
• Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Required Skills

B.A./B.S. degree or equivalent experience, plus three to five years of professional experience in a customer-focused role. Must be highly organized, comfortable using technology, self-motivated, and able to work independently with minimal supervision. Experience in human resources or a related environment is preferred.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._

Required Experience

Qualifications: B.A./B.S. degree or equivalent experience, plus three to five years of professional experience in a customer-focused role. Must be highly organized, comfortable using technology, self-motivated, and able to work independently with minimal supervision. Experience in human resources or a related environment is preferred.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._