HR Screening & Candidate Care Coordinator

Russell Tobin; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life and disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a detail-oriented HR Assistant to support a team in Alpharetta, GA. This role serves as the first contact for candidates on background screening, documentation, and fingerprint processing, requiring strong communication and discretion.

The ideal candidate will manage high-volume candidate support, coordinate with Case Managers, and maintain accurate data in Excel-based reporting and Fieldglass workflows.

Qualifications

• Experience providing high-volume customer service or operational support.
• Strong written and verbal communication skills.
• Ability to interact professionally with candidates and internal stakeholders.
• Experience managing shared inboxes and time-sensitive correspondence.
• Strong attention to detail when collecting, scanning, logging, and tracking documentation.
• Proficiency with Microsoft Excel for tracking, reporting, and dashboards.
• Ability to organize data and create clear operational metrics.
• Strong judgement and professionalism when handling sensitive information.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong follow-up and organizational skills.

Responsibilities

• Provide timely and accurate support to candidates through the background screening process.
• Serve as the first point of contact for screening questions or documentation needs.
• Answer incoming candidate calls, return voicemails, and document call notes.
• Send daily updates to Case Managers regarding candidate messages and concerns.
• Monitor and manage shared candidate onboarding and Workforce Screening email inboxes.
• Triage communications and route requests to Case Managers.
• Advise candidates on process expectations, deadlines, and required documentation.
• Follow up with candidates regarding missing documents or forms.
• Scan and process hard-copy international fingerprint cards.
• Ensure fingerprint information is accurately processed and submitted.
• Update Fieldglass for contingent fingerprint submissions and communicate completion to teams.
• Format Microsoft Excel reporting templates for Workforce Screening, Compliance, HR, and Candidate Care teams.
• Investigate criminal lead report items and communicate issues to the screening vendor.
• Track candidate requests, issues, call activity, and metrics using Excel dashboards.
• Provide feedback on recurring issues and process improvements.
• Prepare ad hoc reports and assist with additional operational tasks as needed.

Skills

High-volume customer service

Strong communication

Interpersonal professionalism

Inbox management

Attention to detail

Microsoft Excel reporting

Data organization

Discretion with sensitive information

Multitasking in fast-paced env

Tools

Microsoft Excel

Fieldglass

Job description

Russell Tobin is seeking a detail-oriented HR Assistant to support a team in Alpharetta, GA. This role serves as the first contact for candidates on background screening, documentation, and fingerprint processing, requiring strong communication and discretion.

The ideal candidate will manage high-volume candidate support, coordinate with Case Managers, and maintain accurate data in Excel-based reporting and Fieldglass workflows.