HR Representative

Helpside; Lindon (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance 100% paid by employer

401(k) with company match

Paid holidays

Paid time off

Great company culture

Fun company events

Job summary

Helpside is seeking a detail‑oriented HR/Client Support specialist to ensure a positive experience for clients and employees via email, phone, live chat, or in person. You’ll support the HR burden so clients can focus on growing their business and managing employee administration.

The role involves handling unemployment claims, HR paperwork, E-Verify/I-9 and timely client communications. Prior office experience is preferred, with opportunities to grow within a collaborative team.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred or current student status.
• 1–2 years’ office experience preferred.
• Strong communication and customer service mindset.

Responsibilities

• Answer all incoming client calls, e-mails, and attend to live chat promptly.
• Oversee and complete unemployment insurance claims.
• Manage incoming HR paperwork and mail.
• Oversee E-Verify and I-9 processes.
• Answer client questions and connect them to subject-matter experts.

Skills

Communication skills

Spanish language

Customer service

Problem solving

Integrity

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree or current student preferred

Tools

Microsoft Office

Job description

For more than 30 years, we have collaborated with and supported small to medium-sized businesses by providing Payroll, HR, Workers’ Compensation, and Benefits solutions. Our goal is to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration.

SUMMARY

This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.

WHAT WE ARE LOOKING FOR

• Answer all incoming client calls, e-mails, and attend to a “live chat” function
• Oversee and complete unemployment insurance claims
• Manage and complete incoming HR paperwork & mail
• Oversee E-Verify & I-9 process
• Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

KNOWLEDGE/SKILLS/ABILITIES

• Quick and accurate entry of required documentation
• Strong verbal and written communication skills, Spanish speaking preferred
• Demonstrate knowledge and effectively use customer service techniques
• Problem solving skills in intense and emotional situations
• Sense of integrity to uphold organizational values
• Proficient in Microsoft Office
• Monitors own work to ensure professional quality and punctuality
• Provide unsurpassed customer service to our clients

JOB REQUIREMENTS

• High school diploma or equivalent required
• Bachelors degree or current student preferred
• 1-2 years’ experience working in an office setting preferred

GREAT THINGS THAT COME WITH WORKING HERE

Helpside employees have many perks to the job such as:

• Health insurance 100% paid by employer (for both employee and family!)
• Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
• 401(k) with company match
• Paid holidays
• Paid time off
• Great company culture
• Fun company events

Job Type: Full-Time In Office (40 Hours/Week)

Job Location: Lindon, Utah

JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED!