HR Representative

Helpside; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Helpside is seeking an HR Representative to handle client inquiries via email, phone, live chat, or in person in Overland Park, KS. The role supports unemployment claims, HR paperwork, E-Verify/I-9, and connects clients with subject matter experts as needed.

The ideal candidate will have 1–2 years of office experience, strong communication skills, and proficiency in Microsoft Office, ensuring timely, professional service throughout all HR processes.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree preferred.
• 1-2 years’ experience in an office setting preferred.

Responsibilities

• Answer all incoming client calls, e-mails, and attend to a live chat function
• Oversee and complete unemployment insurance claims
• Manage and complete incoming HR paperwork & mail
• Oversee E-Verify & I-9 process
• Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

Skills

Entry speed

Verbal & written comms

Customer service

Microsoft Office

Quality & punctuality

Education

High School Diploma

Bachelor’s degree preferred

Job description

HR Representative

Position Overview

The HR Representative is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.

Responsibilities

• Answer all incoming client calls, e-mails, and attend to a “live chat” function
• Oversee and complete unemployment insurance claims
• Manage and complete incoming HR paperwork & mail
• Oversee E-Verify & I-9 process
• Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

Knowledge/Skills

• Quick and accurate entry of required documentation
• Strong verbal and written communication skills
• Demonstrate knowledge and effectively use customer service techniques
• Proficient in Microsoft Office
• Monitors own work to ensure professional quality and punctuality

Job Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred
• 1-2 years’ experience working in an office setting preferred

Job Type: Full-Time In Office (40 Hours/Week)

Job Location: Overland Park, KS