HR Records Administration Specialist — Hybrid

Trinity Health; Livonia (MI); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Trinity Health in Livonia, MI is seeking an HR Records/Records Support professional to deliver top-tier colleague service, manage employee documents, and support HRIS processes. This role requires flexibility to travel 25% of the time and to be onsite roughly 2 days per month at System Office Livonia.

You will handle case management, records processing, unemployment intake, and inquiries, while maintaining SLA standards and confidentiality in a hybrid work setting.

Qualifications

• Associate’s degree or equivalent experience.
• Minimum 1+ years of progressive experience in a high-volume customer support role work environment.
• Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems.
• Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• HR Certification from an accredited body
• High-volume HR Shared Services environment, including employment administration and/or benefits administration

Responsibilities

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization’s mission and values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as appliable.
• Provide first point of contact resolution, while maintaining SLA standards for colleague inquiries where applicable.
• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements
• Williingness to learn complimentary functions and processes related to Records, Employment Administration and Benefits to ensure seamless colleague support, business continuity and flexibility within the team.
• Respond to HR inquiries related to records and employment administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.
• Provide reliable, independent and team centric support for the teammates while meeting established weekly performance metrics, quality and accuracy standards.
• Must be able to travel to the various Trinity Health sites 25% as needed.

Skills

Adobe Acrobat

Workday

UKG

HRIS systems

Customer support

Education

Associate’s degree or equivalent experience

Tools

Cisco

Microsoft Office

Job description

Trinity Health in Livonia, MI is seeking an HR Records/Records Support professional to deliver top-tier colleague service, manage employee documents, and support HRIS processes. This role requires flexibility to travel 25% of the time and to be onsite roughly 2 days per month at System Office Livonia.

You will handle case management, records processing, unemployment intake, and inquiries, while maintaining SLA standards and confidentiality in a hybrid work setting.