(HYBRID) Administrator HRSS Tier 1 Records

Trinity Health; Livonia (MI); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Trinity Health in Livonia, MI is seeking an HR Records/Records Support professional to deliver top-tier colleague service, manage employee documents, and support HRIS processes. This role requires flexibility to travel 25% of the time and to be onsite roughly 2 days per month at System Office Livonia.

You will handle case management, records processing, unemployment intake, and inquiries, while maintaining SLA standards and confidentiality in a hybrid work setting.

Qualifications

• Associate’s degree or equivalent experience.
• Minimum 1+ years of progressive experience in a high-volume customer support role work environment.
• Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems.
• Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• HR Certification from an accredited body
• High-volume HR Shared Services environment, including employment administration and/or benefits administration

Responsibilities

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization’s mission and values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as appliable.
• Provide first point of contact resolution, while maintaining SLA standards for colleague inquiries where applicable.
• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements
• Williingness to learn complimentary functions and processes related to Records, Employment Administration and Benefits to ensure seamless colleague support, business continuity and flexibility within the team.
• Respond to HR inquiries related to records and employment administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.
• Provide reliable, independent and team centric support for the teammates while meeting established weekly performance metrics, quality and accuracy standards.
• Must be able to travel to the various Trinity Health sites 25% as needed.

Skills

Adobe Acrobat

Workday

UKG

HRIS systems

Customer support

Education

Associate’s degree or equivalent experience

Tools

Cisco

Microsoft Office

Job description

Employment Type:

Full time

Shift:

Description:

Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the key customer’s expectations / needs.

** Role will require a colleague come to Livonia Sys Office 1 day week or bi-weekly.

Functional Role (not inclusive of titles or advancement career progression)

Delivering the Colleague Experience

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization’s mission and values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as appliable.

• Provide first point of contact resolution, while maintaining SLA standards for colleague inquiries where applicable.

• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements

• Williingness to learn complimentary functions and processes related to Records, Employment Administration and Benefits to ensure seamless colleague support, business continuity and flexibility within the team.

• Respond to HR inquiries related to records and employment administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.

• Provide reliable, independent and team centric support for the teammates while meeting established weekly performance metrics, quality and accuracy standards.

• Must be able to travel to the various Trinity Health sites 25% as needed.

Continuous Learning and Process Improvement

• Identify opportunities for process enhancements and contribute to the development and implementation of improvements

• Engage in ongoing learning and development to stay current with HR policies, systems, and best practices.

• Maintain collaborative relationships with health ministry partners and Centers of Expertise (COE) to support business objectives and facilitate efficient management of assignments.

• Demonstrate flexibility by learning new systems, following updated workflows, and helping peers through transitions.

• As proficiency increases, independently manage more complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross functional work

Records:

• Hybrid work environment requires on average 2 days a month in office at System Office Livonia, MI to process USPS mail.

• Works under the supervision of Manager imaging colleague documents in accordance to established HR Records Management policies and regulations. Responsible for conducting document analysis by receiving and reviewing employee documents for accuracy, completeness, proper authorizations, and determine appropriate entry in HR Systems for records utilizing forms mapping tool and established department procedures.

• Perform advanced document handling using Adobe Acrobat, including extracting, combining, redacting, and manipulating PDFs to support operational needs, ensure compliance, and maintain confidentiality.

• Completes intake process of all unemployment questionnaires system wide

• Handles inquires, uses job aids and knowledge resources, escalates complex cases as appropriate. Communicates regularly with internal/external customers (Ministry, Boards, Vendors, etc) for all verification of employment requests for current or former colleagues

Minimum Qualifications

• Associate’s degree or equivalent experience

• Minimum 1+ years of progressive experience in a high-volume customer support role work environment

• Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems.

Additional Qualifications (nice to have)

• Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• HR Certification from an accredited body

• High-volume HR Shared Services environment, including employment administration and/or benefits administration

Hourly pay ranges: $21.95 - $32.92

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran