HRIS & Colleague Support Specialist

Trinity Health; Livonia (MI); On-site; USD 30,000 - 44,000; Full time

Job summary

Trinity Health in Livonia, Michigan is seeking an administrative and HR support professional to handle high-volume customer interactions, data entry, records management and case documentation using Workday, UKG and Cisco tools. You will deliver accurate information, resolve issues, document outcomes and support HR processes with a service-oriented mindset.

Associate degree or equivalent experience is required, with pluses for HRIS familiarity and prior shared services exposure.

Qualifications

• Associate degree or equivalent experience in a high-volume service environment.
• Experience with HRIS systems like Workday or UKG is preferred.
• Strong data entry, records management and customer service skills.

Responsibilities

• Deliver excellent colleague experience through accurate information and timely responses.
• Document all interactions and resolutions in case management systems.
• Support HR processes and knowledge of policies, procedures and compliance.
• Escalate issues when needed and maintain SLA adherence.
• Travel up to 25% to Trinity Health sites as required.

Skills

Customer service

Data entry

Record maintenance

Communication

Education

Associate’s degree or equivalent experience

Tools

Workday

UKG

Cisco

Job description

Trinity Health in Livonia, Michigan is seeking an administrative and HR support professional to handle high-volume customer interactions, data entry, records management and case documentation using Workday, UKG and Cisco tools. You will deliver accurate information, resolve issues, document outcomes and support HR processes with a service-oriented mindset.

Associate degree or equivalent experience is required, with pluses for HRIS familiarity and prior shared services exposure.