HR & Payroll Support Specialist — First Contact

TriNet Group, Inc.; Atlanta (GA); On-site; USD 28,943 - 39,991; Full time

Benefits offered by this job

Bonuses under corporate plan

Health benefits (medical, dental, and–

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

TriNet Group, Inc. is seeking an entry-level to mid-level Customer Service specialist to resolve inquiries across payroll, benefits, and HR in a fast-paced contact center.

You will handle inbound calls, emails, and chats, ensuring first-contact resolution and timely case management. Responsibilities include logging interactions in Salesforce, escalating complex issues, and meeting KPIs to support client retention.

Qualifications

• 2+ years of customer service experience.
• 2+ years HR or payroll/benefits experience preferred.
• Fluency in English; bilingual ability may be required depending on role.

Responsibilities

• Provide excellent customer service to TriNet clients and worksite employees across payroll, benefits, and HR inquiries.
• Resolve general, low complexity customer issues via phone, email, chat, and service cases.
• Triage, escalate, and ensure effective resolution of more complex inquiries to subject matter experts.
• Document all customer interactions in the CRM system (Salesforce).
• Manage open cases in the CRM to resolution in a timely manner and keep customers informed of status and ETA.
• Meet established key performance indicators and contribute to customer retention and satisfaction goals.
• Strive for first contact resolution and provide accurate information in a friendly, professional, and empathetic manner.
• Perform other duties as assigned and comply with all policies and standards.

Skills

Salesforce

PeopleSoft

Microsoft Office

English fluency

Education

General education/vocational training

Job description

TriNet Group, Inc. is seeking an entry-level to mid-level Customer Service specialist to resolve inquiries across payroll, benefits, and HR in a fast-paced contact center.

You will handle inbound calls, emails, and chats, ensuring first-contact resolution and timely case management. Responsibilities include logging interactions in Salesforce, escalating complex issues, and meeting KPIs to support client retention.