HR Outsourcing Relationship Manager — Remote/Field

ADP; Leominster (MA); Hybrid; USD 69,000 - 129,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

ADP is seeking a Relationship Manager in the New England Area with regular travel within the territory. The role supports Comprehensive HR clients, acting as the primary liaison between client and ADP, and focusing on retaining and expanding the book of business.

The successful candidate will build strategic partnerships, collaborate with cross-functional teams, and ensure a seamless client experience while navigating regulatory changes and product offerings.

Qualifications

• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25–30% based on client needs.
• High School diploma required; college degree preferred but not required.
• Experience in payroll/finance environment is a plus.
• This role requires regular travel within an assigned external client territory.

Responsibilities

• Act as the primary point of contact for ADP’s Comprehensive HR clients and liaise between client and ADP.
• Maintain client satisfaction, retention, and oversee the client experience with best practices and guidance.
• Develop strategic partnerships and build trust with client decision-makers to align objectives and requirements.
• Collaborate with implementation, service, and other teams to deliver a seamless client experience.
• Proactively educate clients on ADP products and services and identify new opportunities.

Skills

Client relationship management

Travel flexibility

Communication skills

Education

High School diploma

Job description

ADP is seeking a Relationship Manager in the New England Area with regular travel within the territory. The role supports Comprehensive HR clients, acting as the primary liaison between client and ADP, and focusing on retaining and expanding the book of business.

The successful candidate will build strategic partnerships, collaborate with cross-functional teams, and ensure a seamless client experience while navigating regulatory changes and product offerings.