Human Resource Outsourcing Relationship Manager - New England Area (CT/RI)

ADP; Kansas; Hybrid; USD 69,000 - 129,000; Full time

Job summary

ADP is seeking a Relationship Manager in the New England Area, with a preference for Connecticut or Rhode Island, to manage an external client territory and book of business. You will be the primary point of contact for Comprehensive HR clients, liaising between the client and ADP to ensure satisfaction, retention, and a seamless client experience.

The role requires regular travel, a hybrid work model (Remote/Field), and collaboration with implementation, service, and support teams.

Qualifications

• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• Location in New England Area, preference for Connecticut or Rhode Island; hybrid Remote/Field role.

Responsibilities

• Build Relationships. Proactively ensure client satisfaction through regular conference calls and visits, drive client retention, and collaborate with ADP teams to deliver services.
• Educate and Provide Recommendations. Leverage product knowledge to translate client input into value-driven recommendations and identify opportunities across the client lifecycle.
• Organize to Thrive. Maintain a structured work routine, prioritize tasks, multi-task, and provide prompt follow-up.

Education

High School diploma

Job description

ADP is hiring a Relationship Manager in the New England Area, with a preference for Connecticut or Rhode Island, as this role requires regular travel within an assigned external client territory and book of business.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate. Daily, you will be responsible for maintaining client satisfaction, retention, and overseeing the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships building trust with our client's key decision-makers to understand their financial position, business and strategic objectives, and requirements so our clients can focus on what matters most to them -- growing their business. You will partner with implementation, service, and other support teams to deliver a seamless client experience.

You can expect job satisfaction through being that one person who saves the day for our clients and champions regulatory changes, process improvement, and more. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

Ready to #MakeYourMark?

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

What You Can Expect On a Typical Day:

• Build Relationships. You will proactively ensure client satisfaction through regular conference calls and periodic client visits. You will strive to exceed client expectations in every interaction to drive client retention. Also, internally you will build relationships and coordinate with other ADP teams and third parties, enabling seamless delivery of ADP Services and work with sales teams to educate our sales managers about the product and partner with them on qualified prospect calls. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations on best practices and solutions training. You will conduct an annual recap of all activities completed on clients' behalf and discuss goals and objectives for the upcoming year. You will also identify new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage and coordinate as necessary with Sales.
• Organize to Thrive. You thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up.

TO SUCCEED IN THIS ROLE:

• Candidate must be located in New England Area, with a preference for Connecticut or Rhode Island, as they will be required to manage an external client territory/book of business within the area.
• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• High School diploma

Required

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus Points for these

• An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing is helpful.

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $69,300.00 - USD $129,200.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.