HR Operations Team Lead

HM Treasury; Indiana (PA); On-site; GBP 33,000 - 40,000; Full time

Job summary

HM Treasury is seeking an HR Operations Team Lead to oversee transactional HR services and manage a team. This role involves ensuring effective service delivery and requires strong stakeholder management skills. The position is based in Norwich and offers a competitive salary and benefits.

Benefits

25 days annual leave

Flexible working patterns

Generous parental leave

Civil Service Pension

Onsite restaurant

Cycle-to-work scheme

Retail discounts

Qualifications

• Experience managing a team to deliver HR services effectively.
• Ability to resolve complex HR queries using credible information.

Responsibilities

• Oversee high volume HR service delivery and manage a team of 2.
• Act as a point of escalation for transactional HR queries.
• Develop strong relationships with key stakeholders.

Skills

Team Management

HR Policy

Stakeholder Management

Operational Delivery

Job description

This post can be based in Norwich (Rosebery Court). This role cannot be worked from any other HM Treasury office.

Job Summary

If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It’s central government, made more accessible to you!

Job Description

About the Group

The Corporate Centre Group delivers a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency and the Debt Management Office) to operate effectively and efficiently. We are a diverse group, both in terms of our professions and in our ways of working. Our colleagues are based across 3 sites in London, Darlington and Norwich.

The Corporate Centre Group consists of a range of teams and is led by two directors (one of Finance and one of Operations);

• Finance & Commercial
• People & Capability
• Treasury Business Solutions
• Exchequer Funds & Accounts
  
  

About The Team

The People and Capability Team provide services in Recruitment, Onboarding, Employee Lifecycle Processing, HR Policy, Workforce Planning, Case Work, HR Business Partnering, Pay and Reward, Learning and Development, Pensions and People Strategy to name a few! This is a fantastic opportunity to develop HR operational management experience and at an exciting time, as we transform our services, making use of innovation and technology.

About The Job

As HR Operations Team Lead, you will be accountable for the effective delivery of transactional HR services in our Employee Lifecycle and HR Helpdesk Team (Team of 7) who are responsible for processing; ministerial change, exit, family leave, outbound loan and secondment and change to working hours requests, in line with departmental HR policy and payroll deadlines. The team are also the first point of contact for HR queries and have an excellent reputation for providing outstanding levels of service, supporting each other through regular contact and knowledge sharing. We support development opportunities to help your career path including apprenticeships in CIPD and Operational Delivery.

Key Accountabilities For This Role Include:

• Oversee fast paced, high volume day-to-day service delivery, ensuring work is effectively distributed and processed to time and quality standards.
• Line manage 2 people, enabling effective development, performance and wellbeing.
• Act as a point of escalation for complex transactional HR queries, ensuring timely and accurate guidance.
• Accurately sign off complex HR and pay affecting activity.
• Develop strong relationships with key stakeholders, including service teams, HR policy specialists, external HR teams, business partners and senior management, enabling the effective delivery of HR services.
• Operationalise HR policy and service improvement change, ensuring processes are robust.
• Ensure the team continues to upskill in behavioural and technical ability, to meet emerging demands and change in HR processing.
  
  

Candidate Drop-In Session – Microsoft Teams

The hiring manager will be running a candidate drop-in session for this role to give you greater insight about the role as well as the chance to learn more about HM Treasury and ask any questions you may have. If you would like to join us, then use the link below to join the call at the right time.

Candidate Drop in Session - Friday 23rd May 12.30-1.30pm

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact [e-mail]

Key Accountabilities For This Role Include:

• Oversee fast paced, high volume day-to-day service delivery, ensuring work is effectively distributed and processed to time and quality standards.
• Line manage 2 people, enabling effective development, performance and wellbeing.
• Act as a point of escalation for complex transactional HR queries, ensuring timely and accurate guidance.
• Accurately sign off complex HR and pay affecting activity.
• Develop strong relationships with key stakeholders, including service teams, HR policy specialists, external HR teams, business partners and senior management, enabling the effective delivery of HR services.
• Operationalise HR policy and service improvement change, ensuring processes are robust.
• Ensure the team continues to upskill in behavioural and technical ability, to meet emerging demands and change in HR processing.
  
  

Candidate Drop-In Session – Microsoft Teams

The hiring manager will be running a candidate drop-in session for this role to give you greater insight about the role as well as the chance to learn more about HM Treasury and ask any questions you may have. If you would like to join us, then use the link below to join the call at the right time.

Candidate Drop in Session - Friday 23rd May 12.30-1.30pm

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact [e-mail]

Person specification

We are looking for the below skills, experience and behaviours and we will ask you to demonstrate these in your application form. Please review the Candidate FAQ document that is attached to the advert for guidance on how to complete your application form.

• Evidence effectively managing a team to deliver a high volume of HR and pay affecting activity to time and quality standards. (Delivering at Pace)
• Evidence making an effective decision, using credible sources of information to resolve a complex HR request. (Making Effective Decisions)
• Evidence working directly with a team member on improving a skill or behaviour, enabling them to become more effective in their role (Developing Self and Others).
  
  

If we receive large volumes of applications, we will conduct an initial sift on the lead criterion only.

Candidate Guidance Support Session – Microsoft Teams

We will be running an overview of Success Profiles and the STAR approach including top tips for the application and interview process and an opportunity to ask general questions around our recruitment practices. Please note that this session is not role specific, so we will be unable to answer specific questions about roles we are advertising. If you would like to join us, please use the link below to join the call at the right time.

Thursday 29th May 2025 @ 12:30 - 13:15 Join the meeting now

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Developing Self and Others
• Communicating and Influencing
• Managing a Quality Service
  
  

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace
• Making Effective Decisions
• Developing Self and Others
  
  

Alongside your salary of £33,450, HM Treasury contributes £9,690 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant)
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave package.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28%
• Onsite restaurant and coffee bar. The London office also offers a gym, showers and prayer room
• Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
• Access to a retail discounts and cashback site
• A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes
• A range of active staff networks, based around interests and diversity
  
  

Flexible Working Arrangements

HM Treasury views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they can enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including; part-time, compressed hours and job sharing. Additionally, we operate flexitime systems, allowing employees the flexibility to adjust their working patterns throughout the week which is subject to operational needs and line management approval.

At HM Treasury we have an incredibly broad remit; our work touches every citizen of the country. So, it’s important our employees come from the widest possible range of backgrounds, bringing us the widest possible range of perspectives and ways of thinking. We are committed to ensuring that all staff can realise their potential and achieve a healthy work-life balance.

HM Treasury operates an office based working approach across all Treasury sites - Darlington, London, and Norwich, and along with the rest of the Civil Service, has an expectation of a minimum of 60% attendance in the office, along with working remotely. This blended working approach allows you to work collaboratively, meet stakeholders face to face, support others and promotes a healthy work life balance (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. All our offices have been recently modernised and designed to collaborate and connect with colleagues as well as desk and quiet space to allow a range of ways to work.

The office working expectation is linked to the location of the role. If you apply to a post in a single location, then you will not be able to meet this expectation at any of our other sites or move your role to another location.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment Timeline

• Closing date: Sunday 8th June 2025
• Shortlisting: w/c 9th June 2025
• Interviews: w/c 16th June 2025
  
  

This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline.

If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile.

Please note that only applications submitted through Civil Service Jobs will be accepted.

Reserve Lists

You will be placed on a reserve list if your application is successful, but we cannot offer you a post immediately. Where more than one location has been advertised, candidates will be approached for roles in merit order according to the first preferred location stated on your application form.

Please note that a place on the reserve list does not guarantee an offer. We would still encourage you to apply for other HM Treasury opportunities that you are interested in. If you are offered a role in your first preferred location and you decline the offer or you are unable to take up the post within a reasonable timeframe, you will be removed from the reserve list, other than in exceptional circumstances.

Those on the reserve list may also be approached for similar roles at a lower grade. If you are offered a role at a lower grade and choose to decline, you can remain on the reserve list.

Eligibility Statement

A candidate is not eligible to apply for a role in the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Checks will be performed as part of pre-employment checks in line with this. Please refer to the Candidate FAQ document attached to the advert for more information.

Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. Additionally, individuals appointed to the Treasury group will be subject to National Security Vetting. The level of security vetting required for this role is Security Check (SC)

To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years. In exceptional circumstances, for example if you have been working abroad on a government posting, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case-by-case basis once the advert closing date has passed.

Please read the Vetting Charter for information on what to expect during the vetting process and what will be expected from you. Many areas of your life may be explored during your vetting journey, and it is important that every individual, regardless of their background and experiences, should feel comfortable going through this personal process, whilst having confidence that it is fair, proportionate, and inclusive.

These short videos address common concerns and preconceptions which applicants may have about national security vetting. If you have questions relating to security clearances, please contact [e-mail]

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Christian Oliveri
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: [e-mail]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.