HR Operations Specialist - Tier 1 Support & Processes

Encompass Health Corporation; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Affordable medical, dental and vision

Generous paid time off

Tuition reimbursement and continuing教育

Company-matching 401(k) and employee股票

Flexible spending and health savings

A community of people who love what we

Job summary

Encompass Health Corporation seeks an HR Operations Coordinator to support the Human Resources department by addressing Tier 1 employee inquiries and maintaining smooth HR processes. You will manage the internal ticketing system, deliver quality service, and help improve HR workflows from the Birmingham, AL home office.

The role requires strong organizational and communication skills, experience with HR systems, and a customer-focused mindset to support benefits, policies, learning, talent, and

Qualifications

• Associate's or Bachelor's degree in HR or related field preferred.
• Administrative, HR, or customer service experience.
• Strong organizational and communication skills.
• Basic understanding of HR functions and systems.

Responsibilities

• Serve as a first point of contact for HR-related inquiries across benefits, policies, learning, talent, compensation and onboarding.
• Provide Tier 1 support through the company's internal ticketing system, phone, and email channels, ensuring timely and accurate resolution of requests in accordance with service level agreements.
• Escalate complex or high-level issues to the appropriate HR partners while maintaining detailed documentation of all inquiries and resolutions.
• Deliver high-quality customer service by providing clear guidance, support, and follow-up to internal stakeholders and employees.
• Assist with routine data entry, reporting, and basic audits to maintain data integrity.
• Execute ad hoc projects and audits as needed.
• Position must sit at our Home Office in Birmingham, AL.

Skills

Microsoft Office

Organizational skills

Communication skills

HRIS systems

Education

Associate's or Bachelor's degree in HR or related field

Tools

HRIS systems

Job description

Encompass Health Corporation seeks an HR Operations Coordinator to support the Human Resources department by addressing Tier 1 employee inquiries and maintaining smooth HR processes. You will manage the internal ticketing system, deliver quality service, and help improve HR workflows from the Birmingham, AL home office.

The role requires strong organizational and communication skills, experience with HR systems, and a customer-focused mindset to support benefits, policies, learning, talent, and