HR Operations Specialist

Burnett Staffing Specialists; Houston (TX); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Validated parking

Job summary

Burnett Staffing Specialists is seeking an HR Operations Specialist for a temporary assignment in Downtown Houston, TX. The role centers on HR operations, system administration, and frontline support for employees and candidates.

Responsibilities include first-level support via inboxes and chat, managing Workday transactions, data accuracy audits, onboarding/offboarding, and assisting with a new Case Management tool alongside HR and IT teams.

Qualifications

• Minimum of 2 years of professional experience in HR Operations, HR Shared Services, HRIS, Employee Services, or a related field.
• Hands-on experience with Workday and/or ServiceNow.
• If no ServiceNow experience, prior exposure to case management, ticketing, shared services, or intake environment is required.

Responsibilities

• Provide first-level support for employee and HR Technology inquiries through shared inboxes, chat platforms, and case management systems.
• Resolve or escalate employee questions while ensuring a positive customer experience.
• Manage employee verification requests and support unemployment claims.

Skills

Customer service

Communication

Confidentiality

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor's degree (preferred)

Tools

Workday

ServiceNow

Job description

HR Operations Specialist (Temporary Assignment) Location: Downtown Houston, TX Schedule: Monday – Friday, 8:00 AM – 5:00 PM (subject to confirmation) Pay Rate: $31.25/hour ($65,000 annualized) Assignment Length: Immediate start through March 31, 2027 Parking: Validated parking available (pending confirmation)

Position Overview We are seeking a detail-oriented and customer-focused HR Operations Specialist to support employee and candidate experiences through efficient HR operations, system administration, and frontline support. This role serves as a key resource for handling employee inquiries, supporting HR technology platforms, maintaining data accuracy, and delivering exceptional customer service. The ideal candidate will have hands-on experience with Workday and/or ServiceNow. Candidates without ServiceNow experience must have prior exposure to a case management, ticketing, shared services, or intake environment. This position will also play an important role in supporting the implementation and adoption of a new enterprise Case Management tool by partnering with HR, IT, and cross-functional teams to improve workflows, automate processes, and build a scalable knowledge base for end users.

Key Responsibilities HR Operations & Employee Support Provide first-level support for employee and HR Technology inquiries through shared inboxes, chat platforms, and case management systems. Resolve or escalate employee questions while ensuring a positive customer experience. Manage employee verification requests. Support incoming calls and correspondence related to unemployment claims.

HR Systems & Data Management Initiate and approve Workday transactions for assigned employee populations. Audit Workday and HR system data to ensure accuracy, consistency, and compliance. Maintain organizational structures, locations, and related HR technology data. Assist with HR system enhancements, testing, upgrades, and data validation. Generate basic reports within Workday and other HR systems.

Onboarding & Offboarding Support Collect, review, and upload new hire documentation into Workday. Enter new hire information using Personnel Information Forms (PIFs). Process onboarding transactions and one-time payments as required. Support employee offboarding processes and related system updates. Coordinate work authorization processes for new and existing employees.

Recruiting & HR Programs Support Assist with job requisition postings and approval processes. Support annual HR initiatives including: Benefits enrollment Performance review cycles Compensation review processes Manage employee referral award documentation and related Workday transactions.

Documentation & Process Improvement Create and maintain user-friendly HR self-service documentation. Develop and support HR knowledge base content to improve employee self-service capabilities. Participate in special projects related to Workday, HR technology, and process improvements. Support department logistics, events, supplies, and technology coordination.

Financial & Administrative Support Process department invoices and payments, including staffing agency and background check vendor invoices.

Qualifications Required Experience Minimum of 2 years of professional experience in HR Operations, HR Shared Services, HRIS, Employee Services, or a related field. Working knowledge of Workday and/or ServiceNow. If no ServiceNow experience, prior experience working in a case management, ticketing, help desk, shared services, or intake environment is required. Preferred Education Bachelor's degree preferred.

Required Skills & Competencies Ability to maintain strict confidentiality and handle sensitive information with discretion. Strong customer service mindset and commitment to delivering a positive employee experience. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Critical thinking and problem-solving capabilities. Sound judgment and ability to make independent decisions in routine situations. Exceptional attention to detail, accuracy, and proofreading abilities. Collaborative team player with a proactive approach. Advanced proficiency in Microsoft Office, particularly Excel and Word.

Ideal Candidate The successful candidate is someone who thrives in a fast-paced HR environment, enjoys solving employee issues, has strong HR systems knowledge, and is passionate about delivering a high-quality employee experience while supporting process improvements and operational excellence. Apply today to be considered for this immediate opportunity.