HR Operations Specialist: Systems & Process Optimizer

Burnett Staffing Specialists; Houston (TX); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Validated parking

Job summary

Burnett Staffing Specialists is seeking an HR Operations Specialist for a temporary assignment in Downtown Houston, TX. The role centers on HR operations, system administration, and frontline support for employees and candidates.

Responsibilities include first-level support via inboxes and chat, managing Workday transactions, data accuracy audits, onboarding/offboarding, and assisting with a new Case Management tool alongside HR and IT teams.

Qualifications

• Minimum of 2 years of professional experience in HR Operations, HR Shared Services, HRIS, Employee Services, or a related field.
• Hands-on experience with Workday and/or ServiceNow.
• If no ServiceNow experience, prior exposure to case management, ticketing, shared services, or intake environment is required.

Responsibilities

• Provide first-level support for employee and HR Technology inquiries through shared inboxes, chat platforms, and case management systems.
• Resolve or escalate employee questions while ensuring a positive customer experience.
• Manage employee verification requests and support unemployment claims.

Skills

Customer service

Communication

Confidentiality

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor's degree (preferred)

Tools

Workday

ServiceNow

Job description

Burnett Staffing Specialists is seeking an HR Operations Specialist for a temporary assignment in Downtown Houston, TX. The role centers on HR operations, system administration, and frontline support for employees and candidates.

Responsibilities include first-level support via inboxes and chat, managing Workday transactions, data accuracy audits, onboarding/offboarding, and assisting with a new Case Management tool alongside HR and IT teams.