HR Operations Service Delivery Director

Motion Industries; Birmingham (AL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries in the United States is seeking a Director, HR Operations Service Delivery to lead employee-facing HR services across the US, Canada, and Mexico. You will oversee lifecycle administration, benefits, leave, and HR service delivery to ensure compliant, high-quality employee experiences.

You will partner with HR Operations Excellence, Payroll, Talent Acquisition, Total Rewards, and business leaders to optimize service delivery, set KPIs/SLAs, manage vendors, and drive continuous

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 12+ years of progressive HR Operations, HR Shared Services, Employee Service Delivery, Workforce Administration, or related experience.
• 7+ years of leadership experience managing managers and operational teams.
• Experience leading employee lifecycle administration and employee-facing HR operations.
• Experience managing service delivery metrics, operational performance, and workforce administration processes.
• Demonstrated experience leading teams within a complex, multi-site organization.
• Strong knowledge of employee lifecycle processes, benefits administration, leave administration, and HR service delivery operations.

Responsibilities

• Lead the day-to-day delivery of HR Operations services across the United States, Canada, and Mexico.
• Establish operational priorities, service delivery standards, and performance expectations across employee-facing HR services.
• Develop and maintain a high-performing service delivery organization focused on quality, responsiveness, accountability, and employee experience.
• Ensure service delivery resources are aligned to business demand and workforce needs.
• Foster a culture of continuous improvement, customer service, operational discipline, and employee advocacy.
• Provide leadership oversight for employee lifecycle administration activities, including pre-boarding, onboarding, data management, organizational changes, workforce transactions, records administration, and employment verification.
• Oversee benefits administration escalation and leave administration operations; monitor service performance and vendor-supported services.
• Own service delivery outcomes; monitor KPIs, SLAs, and employee experience metrics; drive improvements.
• Manage operational relationships with benefits, leave, and service delivery vendors; escalate performance issues as needed.
• Ensure compliance with company policies and legal requirements; support audits and regulatory reviews.

Skills

Leadership

HR Operations

Vendor management

Service delivery

Employee lifecycle

Analytics

Compliance

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Motion Industries in the United States is seeking a Director, HR Operations Service Delivery to lead employee-facing HR services across the US, Canada, and Mexico. You will oversee lifecycle administration, benefits, leave, and HR service delivery to ensure compliant, high-quality employee experiences.

You will partner with HR Operations Excellence, Payroll, Talent Acquisition, Total Rewards, and business leaders to optimize service delivery, set KPIs/SLAs, manage vendors, and drive continuous