HR Operations Manager

Gregory Poole Equipment Company in; Raleigh (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Gregory Poole Equipment Company in Raleigh, NC is seeking an experienced HR Operations Manager to lead a newly created HR Operations function across multiple sites. This onsite leadership role is about building the operating model, directing a team, and delivering HR services with excellence.

You will partner with Talent Acquisition, Benefits, Compensation, and HR Technology, drive process improvements, ensure compliance, and build scalable workflows.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.
• 8+ years of progressive HR experience across multiple HR disciplines.
• 3+ years of leadership experience in HR Operations or related roles.
• Experience leading process improvement initiatives and driving operational excellence.
• Strong experience with HR systems, reporting, analytics, and workflow tools.

Responsibilities

• Oversee HR service delivery across the employee lifecycle.
• Ensure consistent execution of HR programs, policies, and processes.
• Establish service standards, workflows, documentation, and escalation procedures.
• Identify opportunities to improve efficiency, responsiveness, and service quality.
• Partner with leaders on employee relations, performance management, and workforce planning.
• Collaborate with HR Centers of Excellence to deliver integrated HR solutions.
• Lead initiatives to standardize and optimize HR processes.
• Utilize HR technology, reporting, and analytics to improve decision-making.
• Create tools, resources, and workflows that simplify HR operations.

Skills

Leadership

HR Operations

Process Improvement

Employee Relations

HR Analytics

HR Tech

Education

Bachelor's degree in HR/Business/Org Development

Master's degree

SHRM certification (e.g., SHRM-CP/SC

Tools

Dayforce

Excel

Power BI

Job description

HR Operations Manager

Raleigh, NC Area (Onsite Leadership Role)

Build Something New. Lead What Comes Next.

We are seeking an experienced HR Operations Manager to lead a newly created HR Operations function within a growing, multi-site organization.

This is a rare opportunity for an HR leader who wants to do more than maintain existing processes. The selected candidate will help implement a new HR operating model, lead a team of HR professionals, and shape how HR services are delivered across the organization.

If you're energized by building teams, improving processes, influencing business leaders, and creating outstanding employee experiences, we'd love to speak with you.

Why This Opportunity Stands Out

• Newly created leadership position with high visibility
• Opportunity to build and develop an HR Operations team
• Strong executive support and investment in HR
• Partner closely with Talent Acquisition, Benefits, Compensation, Employee Experience, and HR Technology leaders
• Join an organization experiencing continued growth and transformation
• Make a lasting impact on employee and manager experiences across multiple locations

What You'll Do

Lead HR Operations

• Oversee HR service delivery across the employee lifecycle
• Ensure consistent execution of HR programs, policies, and processes
• Establish service standards, workflows, documentation, and escalation procedures
• Identify opportunities to improve efficiency, responsiveness, and service quality

Partner with Leaders

• Support leaders on employee relations, performance management, workforce planning, and organizational effectiveness
• Serve as a trusted advisor for complex employee and manager issues
• Collaborate with HR Centers of Excellence to deliver integrated HR solutions

Drive Process Improvement

• Lead initiatives to standardize and optimize HR processes
• Utilize HR technology, reporting, and analytics to improve decision-making
• Create tools, resources, and workflows that simplify HR operations

Compliance and Risk Management

• Apply employment laws, company policies, and HR standards fairly and consistently
• Partner with Employee Relations, Legal, and HR leaders on investigations, corrective actions, and compliance risks
• Maintain accurate records, audit readiness, and internal controls
• Update processes to reflect policy and regulatory changes

Talent Acquisition and Workforce Effectiveness

• Partner with Talent Acquisition and business leaders on recruiting, hiring manager engagement, and workforce planning
• Support recruiting, job evaluations, requisitions, and staffing initiatives
• Use recruiting and workforce metrics to guide improvements
• Align HR Operations, Talent Acquisition, and business leaders on hiring goals

Develop and Lead a Team

• Coach and mentor HR team members
• Establish performance expectations and development plans
• Foster a culture of accountability, collaboration, and continuous improvement

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
• 8+ years of progressive HR experience with broad exposure across multiple HR disciplines
• 3+ years of leadership experience within HR Operations, HR Business Partner, or similar functions
• Experience leading process improvement initiatives and driving operational excellence
• Strong experience utilizing HR systems, reporting, analytics, and workflow tools

Preferred Qualifications

• Master's degree
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Experience supporting multi-site or geographically dispersed organizations
• Experience with Dayforce or similar HRIS platforms
• Spanish / English bi-lingual skills a nice to have

Ideal Candidate

We're looking for a well-rounded HR leader who has experience across multiple HR functions.

The ideal candidate will bring:

• Strong business acumen
• Exceptional leadership and relationship-building skills
• Experience managing change and influencing stakeholders
• A continuous improvement mindset
• The ability to balance strategy with execution
• A passion for building teams and developing talent

Additional Details

• Office-based leadership role
• Travel to company locations will be required
• Opportunity to work alongside an experienced and highly collaborative HR leadership team
• Competitive compensation and benefits package available

Interested?

If you're an HR leader looking for an opportunity to build, influence, and lead within a growing organization, we'd welcome a confidential conversation.