Director of HR Operations

Accrue Partners; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Executive partnership

HR tech transformation

Collaborative culture

Generous time off

Job summary

AccruePartners is seeking a senior HR operations leader to oversee HR services, HRIS, total rewards, and workforce reporting. You will serve as the Dayforce owner, drive enterprise-wide implementation, and partner with IT, Payroll, and Finance to optimize HR processes across multiple sites.

You will develop dashboards, improve data integrity, and lead HR operations staff while collaborating with executives to shape the future of the HR function in a healthcare-focused, Carolinas-based

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 5+ years progressively responsible HR experience with emphasis on operations, systems, and workforce management.
• 5+ years of leadership experience managing and developing HR professionals.
• Strong background in HR operations, employee lifecycle administration, and process improvement.
• Experience with enterprise HRIS/HCM administration or implementation, including workflows, reporting, testing, and optimization.
• Dayforce experience preferred; Workday, UKG, or comparable platforms highly relevant.
• Strong analytical capabilities, including workforce reporting, dashboards, data validation, and HR metrics.
• Experience overseeing total rewards, including compensation and benefits administration.
• Experience improving HR processes, operational controls, compliance, and audit readiness.
• Background supporting multi-site or distributed employee populations preferred.
• Healthcare experience preferred; manufacturing, retail, service, and other complex industries welcomed.
• Professional HR certification (PHR or SPHR) strongly preferred.
• Strong communication, project management, and change leadership skills.

Responsibilities

• Lead core HR operations, HRIS, total rewards, workforce reporting, and HR service delivery.
• Serve as the functional owner of Dayforce, supporting implementation, testing, workflows, reporting, and ongoing optimization.
• Partner with HRIS, IT, Payroll, Finance, and external consultants to support enterprise-wide implementation.
• Evaluate existing HR processes, identify gaps, and implement improvements for efficiency, accuracy, and scalability.
• Establish standardized HR workflows, documentation, operational controls, and employee lifecycle processes.
• Oversee compensation and benefits administration, including compensation reviews and benefits enrollment.
• Develop workforce dashboards, reporting, and analytics to support data-driven decisions.
• Strengthen HR data integrity, compliance administration, and audit readiness.
• Oversee employee recognition and retention programs, evaluating engagement and turnover trends.
• Lead, coach, and develop HR operations staff to support organizational growth.

Skills

HR operations

HRIS administration

Data analytics

Cross-functional collaboration

Change leadership

Project management

Education

Bachelor's degree in HR or related field

PHR/SPHR preferred

5+ years HR leadership experience

Tools

Dayforce

Workday

UKG (UltiPro)

Job description

THE TEAM YOU WILL BE JOINING

• Join a rapidly growing, well-established healthcare organization with a strong presence throughout the Carolinas.

• Partner directly with the Chief Human Resources Officer and a collaborative, highly tenured HR leadership team.

• Lead a newly redesigned HR Operations function overseeing HR services, total rewards, HR systems, workforce reporting, and process improvements.

• Manage and develop a team of two HR professionals while helping strengthen and scale the function.

• Play a key leadership role in the organization's transition to Dayforce.

LOCATION

• South Charlotte, NC - Primarily onsite, five days per week.

• Flexibility for occasional remote work and personal appointments.

• Occasional travel to other organizational locations.

WHAT THEY OFFER YOU

• Direct partnership with executive leadership and the opportunity to shape the future of HR operations.

• Significant involvement in enterprise HR technology transformation and operational improvements.

• Collaborative, people-focused culture with strong employee tenure and leadership accessibility.

• Great benefits, generous time off andflexibility.

WHAT YOU WILL DO

• Lead core HR operations, HRIS, total rewards, workforce reporting, and HR service delivery.

• Serve as the functional owner of Dayforce, supporting implementation, testing, workflows, reporting, and ongoing optimization.

• Partner with HRIS, IT, Payroll, Finance, and external consultants to support a successful enterprise-wide implementation.

• Evaluate existing HR processes, identify gaps, and implement improvements that enhance efficiency, accuracy, and scalability.

• Establish standardized HR workflows, documentation, operational controls, and employee lifecycle processes.

• Oversee compensation and benefits administration, including compensation reviews and benefits enrollment.

• Develop workforce dashboards, reporting, and analytics to support data-driven business decisions.

• Strengthen HR data integrity, compliance administration, and audit readiness.

• Oversee employee recognition and retention programs, evaluating engagement and turnover trends.

• Lead, coach, and develop HR operations staff while supporting broader organizational growth and change.

BACKGROUND PROFILE

• Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.

• 5+ years of progressive HR experience, including HR operations, HR systems, or workforce management.

• 5+ years of leadership experience managing and developing HR professionals.

• Strong background in HR operations, employee lifecycle administration, and process improvement.

• Enterprise HRIS/HCM administration or implementation experience, including workflows, reporting, testing, and optimization.

• Dayforce experience preferred; Workday, UKG, or comparable enterprise platforms highly relevant.

• Strong analytical capabilities, including workforce reporting, dashboards, data validation, and HR metrics.

• Experience overseeing total rewards, including compensation and benefits administration.

• Experience improving HR processes, operational controls, compliance, and audit readiness.

• Background supporting multi-site or distributed employee populations preferred.

• Healthcare experience preferred; manufacturing, retail, service, and other complex industries welcomed.

• Professional HR certification, such as PHR or SPHR, strongly preferred.

• Strong communication, project management, and change leadership skills, with the ability to balance strategy and hands-on execution.