HR Operations Lead — Service Excellence & Analytics

Prime Communications, LP; Sugar Land, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Prime Communications, LP is seeking a Manager, HR Operations and Services to provide day-to-day administrative and operational support for HR. The role partners with senior HR leadership to optimize processes, ensure data accuracy, and deliver a high-quality employee experience across all locations.

The ideal candidate has 5+ years in HR, strong knowledge of HR technology, compliance, and analytics, and a track record in multi-state or retail environments.

Qualifications

• Bachelor’s degree in HR, Business, or related field preferred; equivalent experience considered.
• 5+ years of HR experience, with 2+ years in HR operations, systems, or shared services administration.
• Strong understanding of HR technologies, compliance, and data analytics.
• Experience in a multi-state or retail organization preferred.
• Proven ability to adapt through change, improve process efficiency, and deliver consistent results.
• Proven ability to support HR infrastructure during periods of organizational change.

Responsibilities

• Support execution of the long-term roadmap for HR operations set by senior HR leadership, in support of Prime’s growth, culture, and workforce strategy.
• Partner with the Director, HR Shared Services and senior HR leaders to support operational priorities and help deliver measurable outcomes.
• Support HR shared services and transactional operations, helping ensure standardized, reliable, and scalable delivery.
• Partner with senior HR leadership to help maintain structure, policy, and process integration across HR functions.
• Support governance frameworks, performance metrics, and SLAs established by senior HR leadership to help drive accountability and continuous improvement.
• Key support to HRIS leadership and administrative team in processing HR transactions in the HCM System (ADP).
• Maintain data integrity and support analytics used to inform business decisions.
• Support automation and digital transformation initiatives for HR workflows and processes.
• Support data integrity, compliance, and analytics reporting for senior HR leadership.
• Identify and help implement automation opportunities to enhance the employee and manager experience.
• Partner with Legal, Finance, and Compliance to support HR Controls, reporting, and document standards, audits, investigations, and risk mitigation.
• Standardize and maintain documentation across the HR function.
• Support compliance with employment laws and company policies across all locations and entities.
• Support HR readiness for audits, investigations, and policy updates.
• Administer the HR service delivery model to help ensure timely, accurate, and empathetic support for all employees.
• Process inquiry resolution, transactions, and case management.
• Streamline employee touchpoints to make HR processes intuitive and transparent.
• Foster a culture of service excellence within the HR operations team.
• Partner cross-functionally to improve the employee experience through process transparency.
• Direct administration of the following core functions: I9 verifications, Unemployment Hearings, HR Policies and Procedures, HR Reporting, HR Analytics, and HR Case Management.
• Support cross-training and documentation of HR Operations processes to reduce single point of failure and enable succession coverage.
• Cultivate accountability, continuous learning, and innovation within the HR function.
• Champion innovation, service excellence, and professional growth within HR.
• Support and mentor HR operations team members, focusing on problem-solving, collaboration, and results.
• Serve as a cultural ambassador, reinforcing Prime’s values of connection, integrity, and high performance.

Skills

HR operations

Data analytics

Compliance knowledge

Change management

Cross-functional collaboration

Education

Bachelor’s degree in HR

Tools

ADP HRIS

HR analytics tools

Job description

Prime Communications, LP is seeking a Manager, HR Operations and Services to provide day-to-day administrative and operational support for HR. The role partners with senior HR leadership to optimize processes, ensure data accuracy, and deliver a high-quality employee experience across all locations.

The ideal candidate has 5+ years in HR, strong knowledge of HR technology, compliance, and analytics, and a track record in multi-state or retail environments.