Director, People Strategy & Organizational Effectiveness

Prime Communications; Sugar Land (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Prime Communications, L.P. is a leading AT&T retailer with a broad national footprint.

The Director, People Strategy & Organizational Effectiveness will drive the people strategy across talent acquisition, learning, performance management and engagement, translating the EVP of HR direction into actionable programs. The leader will partner with corporate and field leadership to strengthen culture, improve retention, and build leadership depth, ensuring HR programs align with business priorities.

Qualifications

• Bachelor’s degree in HR or equivalent; master’s degree preferred.
• Experience translating enterprise strategy into functional HR programs and operations.
• 10+ years in progressive HR roles with leadership responsibility.

Responsibilities

• Influence and develop HR professionals across recruiting, learning, performance management and engagement.
• Partner with service center leaders on workforce planning, succession planning and change management.
• Collaborate with Talent Acquisition and Talent Development leaders to build scalable recruiting and development programs.
• Drive improvements in performance management, accountability, engagement, and retention.
• Use HR analytics to measure impact and guide enterprise decisions.

Skills

HR leadership

Talent strategy

Employee engagement

Organizational design

Succession planning

Data-driven decision making

Executive partnership

Change management

Education

Bachelor’s degree

Master’s degree or relevant certification

Job description

Prime Communications, L.P. is the largest AT&T authorized retailers in the United States, operating approximately 2,000 retail locations across 48 states. The company supports a large, geographically dispersed workforce and depends on strong recruiting, development, engagement, and leadership capabilities to sustain growth and performance.

ROLE SUMMARY

The Director, People Strategy & Organizational Effectiveness will lead the execution of the company’s people strategy across talent acquisition, learning and development, performance management, employee engagement, workforce planning, and succession planning, translating the direction set by the EVP of Human Resources into day-to-day programs and measurable results.

The EVP of Human Resources owns enterprise-wide HR strategy, budget, and policy, and serves as the primary HR voice to the executive team and Board. Reporting to the EVP, this leader will operationalize that strategy, partnering with corporate and field leadership to strengthen culture, improve retention, build leadership depth, and align people practices with business priorities.

Location: Sugar Land, TX (Prime Communications Corporate Headquarters)

Reports To: Executive Vice President, HR

Level: Director

Team: HR

Work Arrangement: Fully on-site, Sugar Land, TX

KEY RESPONSIBILITIES

• Influence and support development of HR professionals across recruiting, learning and development, performance management, and employee engagement.
• Partner with service center leaders on workforce planning, organizational design, succession planning, employee relations and change management.
• Partner with Executive Director, Talent Acquisition to build scalable recruiting strategies and talent pipelines for a large, multi-state workforce.
• Partner with Director, Talent Development to strengthen onboarding, sales training, leadership development, and career-pathing programs.
• Drive improvements in performance management, employee accountability, engagement, recognition, and retention.
• Partner with Directors and Field HR to identify the drivers of turnover and implement practical solutions across field and corporate operations.
• Use people data and analytics to measure results and guide decisions.
• Partner with Director, Field HR to support consistent employee-relations practices and compliance across multiple states. Own execution and day-to-day management of HR programs and initiatives approved by the EVP of Human Resources; elevate enterprise-wide strategic, budget, and policy decisions to the EVP.

REQUIRED QUALIFICATIONS

• 10+ years of progressive Human Resources experience.
• 5+ years of people-leadership experience.
• Experience at the director, senior manager, or comparable level.
• Experience supporting a multi-unit, distributed, field-based, or sales-driven organization.
• Broad experience across talent acquisition, learning and development, organizational development, performance management, employee engagement, and succession planning.
• Demonstrated success improving retention, developing leaders, and building scalable people programs.
• Strong business judgment, communication, analytical, and relationship-building skills.
• Bachelor’s degree required; master’s degree or relevant certification preferred.
• Willingness to reside in the Houston, Texas area.
• Experience operating as a direct report to a CHRO, EVP, or other senior HR executive, translating enterprise-wide strategy into functional programs, preferred.

IDEAL CANDIDATE PROFILE

• A practical, business-oriented HR leader.
• Comfortable moving between strategy and hands-on execution.
• Credible with executives, field leaders, managers, and employees.
• Data-driven, commercially minded, and focused on measurable outcomes.
• Experienced in strengthening culture while introducing needed structure and change.
• Entrepreneurial, agile, and effective in a lean organization.
• Known for integrity, sound judgment, energy, resilience, and a strong work ethic.
• Effective operating as the hands-on, execution-focused partner to a strategic HR executive (e.g., CHRO or EVP), rather than as the top HR decision-maker.