HR Operations Lead — Client Delivery & Coordination

Turning Point HCM; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

Turning Point HCM is seeking an experienced HR professional to lead an assigned HR pod, serving as the primary operational contact for clients and ensuring HR work moves from request to completion with ownership and quality.

You will advise clients, coordinate HR specialists, review deliverables, manage competing priorities, coach team members, and escalate high-risk matters before they become issues, in a hands-on leadership role.

Qualifications

• At least three years of progressively responsible HR experience; five or more years preferred for immediate client ownership.
• Direct experience advising managers, executives, or clients on HR matters.
• Working knowledge of employee relations, recruiting, onboarding, performance management, policy administration, compliance, and HR operations.
• Experience coordinating work across a team, project group, client portfolio, or multiple stakeholders.
• Strong professional writing skills and the ability to produce accurate, client-ready HR documents.
• Demonstrated ability to prioritize competing commitments, make sound decisions, and work independently.
• Strong documentation, organization, time-management, and follow-through skills.
• Ability to protect confidential employee, client, payroll, medical, and business information.

Responsibilities

• Lead an assigned HR circle and set clear priorities, owners, deadlines, and quality expectations.
• Serve as the primary operational liaison between the circle and assigned clients.
• Translate client requests into organized work plans and coordinate one consistent response.
• Lead recurring client meetings and communicate progress, decisions, risks, and next steps.
• Assign work based on capability, capacity, urgency, and the level of HR judgment required.
• Review client-facing work for accuracy, professionalism, confidentiality, and completeness.
• Coach pod members, provide direct feedback, and address missed commitments or quality concerns.
• Track work through closure and communicate delays or tradeoffs before they surprise the client.
• Triage employee relations, compliance, recruiting, onboarding, performance, leave, payroll, timekeeping, and HR operations questions.
• Gather facts, identify the actual HR issue, and provide practical guidance within assigned authority.
• Draft or review policies, procedures, job descriptions, employee communications, performance documentation, recruiting materials, and separation documents.
• Research applicable requirements and clearly distinguish facts, policy, legal considerations, assumptions, and recommendations.
• Maintain accurate trackers, task systems, files, meeting notes, templates, and audit trails.
• Identify recurring problems and improve the process, tool, training, or control that allowed them to occur.

Skills

Leadership

Project coordination

Written communication

Decision making

Time management

Confidentiality

Client relations

Team coordination

Education

HR certification

Bachelor's degree in HR or related field

Tools

HRIS

Payroll systems

CRM

Compliance research tools

Workflow management tools

Job description

Turning Point HCM is seeking an experienced HR professional to lead an assigned HR pod, serving as the primary operational contact for clients and ensuring HR work moves from request to completion with ownership and quality.

You will advise clients, coordinate HR specialists, review deliverables, manage competing priorities, coach team members, and escalate high-risk matters before they become issues, in a hands-on leadership role.