HR Operations & HelpDesk Specialist

Pave America; Richmond, Northern (VA, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k

Vehicle allowances and bonus programs

Competitive pay

Job summary

Pave America in Richmond, Virginia is seeking a motivated HR Support Specialist to join our Corporate HR team. This role provides essential administrative and operational support across 30+ subsidiaries, helping ensure consistent, efficient, and people-focused HR processes.

The ideal candidate is tech-savvy, highly organized, comfortable working in Excel and HR systems, and thrives in a fast-paced, multi-entity environment.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred.
• Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite.
• Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems.
• Highly organized with strong attention to detail and follow-through.

Responsibilities

• Serve as the primary dispatcher for the HR HelpDesk and triage tickets; resolve non-escalated requests using available resources.
• Serve as a primary support resource for HR-related inquiries within the internal HR team.
• Provide project-based and administrative support to the HR team.
• Support the benefits plan renewal process annually.
• Support benefits administration and open enrollment activities, including data tracking and employee communications.
• Serve as a backup to employee benefit administration.
• Support integration efforts for newly acquired companies.
• Provide support with audits and plan testing, including 401(k) audits and nondiscrimination testing.
• Provide support with ACA compliance filing across multiple subsidiaries.
• Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, and related tools.
• Oversee garnishments and medical support orders across multiple subsidiaries.

Skills

Excellent written and verbal communca

Team-oriented mindset

Ability to manage multiple priorities

Highly organized

Strong technical aptitude

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

HRIS platforms

Excel

Benefit Administration Platforms

MS Office Suite

Job description

Pave America in Richmond, Virginia is seeking a motivated HR Support Specialist to join our Corporate HR team. This role provides essential administrative and operational support across 30+ subsidiaries, helping ensure consistent, efficient, and people-focused HR processes.

The ideal candidate is tech-savvy, highly organized, comfortable working in Excel and HR systems, and thrives in a fast-paced, multi-entity environment.