HR Operations & Employee Support Specialist

U-Haul; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Prescription plans

Dental/Vision

Onsite clinic

Career advancement

Tuition reimbursement

ESOP

401(k)

Life insurance

Job summary

U-Haul at 20 East Thomas Road, Phoenix, AZ 85012 is hiring for a full-time role focused on supporting team members with business-process guidance, timely email responses, and accurate request documentation. The position involves handling inquiries, verifying employment details, and assisting with audits in a fast-paced environment.

Ideal candidates will exhibit a positive, professional attitude, strong communication skills, and the ability to multitask while using Word, Excel, and email.

Qualifications

• Display a positive and professional attitude.
• Good listening, verbal, and written communication skills including phone etiquette
• Detail oriented
• Productive
• Basic computer proficiency, working knowledge of word, excel and e-mail.
• Ability to work in a high-paced work environment
• Good multi-tasking skills
• Ability to resolve challenges and problem solve
• Must have the ability to change work direction at any given time

Responsibilities

• Take incoming calls from team members who need help or information regarding a business process, policy, or procedure
• Respond to incoming emails to provide guidance or resolution in a timely manner
• Document incoming requests received
• Escalate unresolved intake to the appropriate business unit
• Complete employment verification requests
• Open and Close E-Verify Cases
• Assist with time sensitive mailings
• Assist and research audit reports

Skills

Communication skills

Time management

Detail oriented

Customer service

Basic computer skills

Multitasking

Phone etiquette

Tools

Word

Excel

Email

Job description

U-Haul at 20 East Thomas Road, Phoenix, AZ 85012 is hiring for a full-time role focused on supporting team members with business-process guidance, timely email responses, and accurate request documentation. The position involves handling inquiries, verifying employment details, and assisting with audits in a fast-paced environment.

Ideal candidates will exhibit a positive, professional attitude, strong communication skills, and the ability to multitask while using Word, Excel, and email.