HR Operations Associate - Hybrid, Process & Support

Keurig Dr Pepper; Burlington (MA); Hybrid; USD 49,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Tuition Reimbursement

Mileage Reimbursement

Annual Bonus

Job summary

Keurig Dr Pepper in Massachusetts is seeking an Associate HR Operations Specialist to support the myHR shared service model, handle HR program administration, and provide customer service across the US and Canada. You will resolve employee inquiries, assist with HR systems, and drive process improvements to enhance compliance and the employee experience.

This role offers hybrid or 100% onsite work options, with core hours 7:00am-5:00pm.

Qualifications

• Bachelor’s Degree in Human Resources, related field, or equivalent experience.
• Experience in fast paced, high volume, customer support environment.
• Impeccable written and verbal communication skills.
• Bilingual Spanish/English preferred.
• Proficient with Microsoft Office; Workday and ServiceNow familiarity.

Responsibilities

• Act as first/second line HR support for US & Canada workforce, triaging and resolving issues.
• Collaborate with HR Centers of Expertise and communicate HR services effectively.
• Provide HR system support and data integrity maintenance.
• Lead small process improvements and design SOPs for HR service categories.
• Interpret HR policies and ensure regulatory compliance throughout the employee lifecycle.

Skills

Communication skills

Bilingual Spanish/English

Microsoft Office

Customer support experience

Education

Bachelor’s Degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Keurig Dr Pepper in Massachusetts is seeking an Associate HR Operations Specialist to support the myHR shared service model, handle HR program administration, and provide customer service across the US and Canada. You will resolve employee inquiries, assist with HR systems, and drive process improvements to enhance compliance and the employee experience.

This role offers hybrid or 100% onsite work options, with core hours 7:00am-5:00pm.