Associate HR Operations Specialist

Keurig Dr Pepper; Burlington (MA); On-site; USD 49,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Tuition Reimbursement

Mileage Reimbursement

Annual Bonus

Job summary

Keurig Dr Pepper in Massachusetts is seeking an Associate HR Operations Specialist to support the myHR shared service model, handle HR program administration, and provide customer service across the US and Canada. You will resolve employee inquiries, assist with HR systems, and drive process improvements to enhance compliance and the employee experience.

This role offers hybrid or 100% onsite work options, with core hours 7:00am-5:00pm.

Qualifications

• Bachelor’s Degree in Human Resources, related field, or equivalent experience.
• Experience in fast paced, high volume, customer support environment.
• Impeccable written and verbal communication skills.
• Bilingual Spanish/English preferred.
• Proficient with Microsoft Office; Workday and ServiceNow familiarity.

Responsibilities

• Act as first/second line HR support for US & Canada workforce, triaging and resolving issues.
• Collaborate with HR Centers of Expertise and communicate HR services effectively.
• Provide HR system support and data integrity maintenance.
• Lead small process improvements and design SOPs for HR service categories.
• Interpret HR policies and ensure regulatory compliance throughout the employee lifecycle.

Skills

Communication skills

Bilingual Spanish/English

Microsoft Office

Customer support experience

Education

Bachelor’s Degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Job Overview:

Associate HR Operations Specialist

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse and inclusive.

Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR leaders who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.

Will you be the next member of our talented team? If you’re ready, here’s more about the job!

The Associate HR Operations Specialist is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to provide strategic, simple, and efficient solutions for our employees. The position is responsible for supporting the shared service model and the Company’s HR initiatives by implementing and administering identified HR core operational processes. As an Associate HR Operations Specialist, you will provide customer service to all levels of employees regarding company's human resources programs and policies. In addition, you will identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.

Your Responsibilities will include:

Customer Service:

• Act as a first and second line of HR support for KDP’s US and Canada workforce and independently resolve a wide variety of employee and manager issues – actively triaging, resolving, and/or escalating each item where needed.
• Remain online and/or on calls, and available to answer employee inquiries using judgement and discretion to resolve complex and confidential requests related to:
• Payroll discrepancies, benefits deduction issues, EAP emergencies etc.

HR Program Administration & Consulting:

• Collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering quality services and effective communication of HR services and programs to employee base.
• Support mass employee communications for special projects in collaboration with HRBPs.

HR Systems:

• Provide support to employees, managers, and HR Business partners on basic transactions in the HR System.
• Under general supervision, make systems corrections and support audits for Annual Cycles such as Performance Management, Engagement, Talent Assessments etc.
• Maintain data integrity and respond to third party inquiries with appropriate information related to unemployment claims, DOT inquiries, and garnishments.

Project & Process Management:

• Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.
• Design Standard Operating Procedures that outline step by step solutions for common requests in HR Service Categories.

HR Compliance:

• Liaison with HR Business Partners and specialists to interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle. Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Total Rewards:

• Salary Range: $49,400 - $65,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Requirements:

Work Schedule:

• This role is available hybrid (2/3) or 100% onsite. Core work hours are 7:00am-5:00pm.

Education & Experience:

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent
• Experience in fast paced, high volume, customer support service role
• Impeccable written and verbal communication skills required
• Bilingual Spanish/English highly preferred
• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite
• Familiarity with HRIS systems; Workday & ServiceNow preferred
• Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining extreme attention to detail.
• Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams
• Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions