HR & Office Operations Lead - Senior Care

Silverado; Glendale (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement and professional

Referral program

Pet Insurance

Auto and Home Insurance

Discount Programs

Job summary

Silverado Northshore is seeking an Office Services Manager to oversee office operations and HR functions, ensuring compliance and efficiency for associates and residents.

You will lead onboarding, payroll, budgeting, licensing, and vendor coordination while fostering a compassionate, team-oriented culture in a dementia-care environment.

This role requires strong communication, supervision, and HR knowledge, with flexibility to work evenings and weekends as needed.

Qualifications

• Associate or bachelor’s degree in HR or related field, or equivalent experience.
• 3+ years of business office management experience.
• 2+ years HR experience with knowledge of employment and payroll laws.
• 1+ year of supervisory experience, including coaching and team development.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite.
• Effective communicator in verbal and written English.

Responsibilities

• Maintain all team member personnel information and HR recordkeeping on-site.
• Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding.
• Champion onboarding and orientation to ensure a welcoming experience.
• Coordinate IT account setup and assist associates with technology needs.
• Ensure accurate payroll submission and regulatory compliance.
• Collaborate with Talent Acquisition to support hiring and recruitment processes.
• Assist in risk management with workers’ compensation reporting and follow-up.
• Support HR with leave of absence and accommodation processes.
• Supervise receptionist scheduling and performance.
• Partner with Administrator and leadership to promote engagement and morale.
• Order office supplies and manage department budgets.
• Reconcile and submit community expenses, including p-card charges and petty cash.
• Maintain community licenses and certificates as required.
• Assist with care of community pets.
• Exhibit empathetic communication with residents, families, and associates.
• Perform other duties as assigned.

Skills

HR experience

Payroll knowledge

Team leadership

Attention to detail

English communication

Education

Associate or Bachelor’s degree in HR

Equivalent experience

Tools

Microsoft Office Suite

Job description

Silverado Northshore is seeking an Office Services Manager to oversee office operations and HR functions, ensuring compliance and efficiency for associates and residents.

You will lead onboarding, payroll, budgeting, licensing, and vendor coordination while fostering a compassionate, team-oriented culture in a dementia-care environment.

This role requires strong communication, supervision, and HR knowledge, with flexibility to work evenings and weekends as needed.