HR & Office Operations Coordinator

Haverty Furniture Companies, Inc.; Fredericksburg (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Havertys is seeking an Office Coordinator to support store operations by supervising the Guest Services Office, processing customer sales and payments, answering phones, scheduling deliveries and handling HR/payroll duties and Accounts Payable functions.

The role requires strong communication, multi-tasking, reliability, and the ability to work independently while following written and oral instructions; prior office or customer service experience preferred.

Qualifications

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• One year experience in an office environment preferred
• One year experience in a customer service role
• Microsoft Word, Excel and O365 experience preferred
• Excellent communication and customer service skills
• Ability to multi-task
• Highly organized
• Must be able to follow oral and written instructions
• Must be able to work independently while using discretion

Responsibilities

• Supervises and performs all functions in the Guest Services Office
• Ensures the Guest Services Office is staffed sufficiently at all times
• Communicates and trains any changes to company policy and procedures for the Guest Services Office
• Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
• Processes AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• May assist manager with inventory
• May make or ensure bank deposits are made daily by management
• Maintains office supplies and office machines
• Handles customer complaints, initiates, and follows up on existing customer service tickets
• Creates and processes employee sales

Skills

Excellent communication

Customer service

Highly organized

Multi-tasking

Independent work

Discretion

Education

High school diploma or GED

1–3 years related experience

Tools

Microsoft Word

Excel

O365

Job description

Havertys is seeking an Office Coordinator to support store operations by supervising the Guest Services Office, processing customer sales and payments, answering phones, scheduling deliveries and handling HR/payroll duties and Accounts Payable functions.

The role requires strong communication, multi-tasking, reliability, and the ability to work independently while following written and oral instructions; prior office or customer service experience preferred.