Office Supervisor – People & Operations Leader

Havertys Furniture; Webster (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid comprehensive training

401K program with company match

Generous benefits package with premier

Paid time-off

Job summary

Havertys Furniture seeks an Office Supervisor to lead the Guest Services Office, supervise calls, train staff, and ensure smooth store operations. The role includes HR/payroll duties and collaboration with management to implement policy changes.

Indeed, you will handle AP processes, assist with hiring and orientations, maintain OSHA logs, and support inventory while ensuring top-tier customer service and daily operations run efficiently.

Qualifications

• High school diploma or GED, or equivalent experience.
• 1-3 years in an office environment and customer service preferred.
• Strong computer skills with Microsoft Word, Excel, and O365.
• Highly organized with the ability to multitask.
• Strong math, communication, and customer service skills.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of store operations as per the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP: invoices, RTVs, purchase orders, etc.
• Make or ensure daily bank deposits are made.
• Create and process employee sales.

Skills

Customer service

Highly organized

Communication

Math

Multitask

Follow instructions

Education

High school diploma / GED

Tools

MS Word

Excel

O365

Job description

Havertys Furniture seeks an Office Supervisor to lead the Guest Services Office, supervise calls, train staff, and ensure smooth store operations. The role includes HR/payroll duties and collaboration with management to implement policy changes.

Indeed, you will handle AP processes, assist with hiring and orientations, maintain OSHA logs, and support inventory while ensuring top-tier customer service and daily operations run efficiently.