Office & Guest Services Supervisor

Havertys; Richmond (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay Program

401K with company match

Medical, dental, and vision benefits

Paid time off

Job summary

Havertys is seeking an Office Supervisor to lead the Guest Services Office and support the Office Coordinator. You will oversee daily operations, handle calls, assist with banking and inventory, and ensure excellent customer service across the store.

We offer daily pay options, a 401(k) with company match, full benefits, PTO, and opportunities for advancement. Work week includes Monday–Friday with some weekend shifts in a busy showroom environment.

Qualifications

• High school diploma or GED or equivalent.
• 1-3 years of office experience preferred.
• General computer skills with Word, Excel and O365.
• Strong math, communication and customer service skills.
• Highly organized with ability to multitask and follow instructions.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints and follow up on service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and machines.
• Assist manager with inventory and AP functions.
• Process bank deposits daily by management.
• Create and process employee sales.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Excel

O365

Job description

Havertys is seeking an Office Supervisor to lead the Guest Services Office and support the Office Coordinator. You will oversee daily operations, handle calls, assist with banking and inventory, and ensure excellent customer service across the store.

We offer daily pay options, a 401(k) with company match, full benefits, PTO, and opportunities for advancement. Work week includes Monday–Friday with some weekend shifts in a busy showroom environment.