HR Manager

CTI Resource Management Services, Inc.; Chester (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

CTI Resource Management seeks an HR Manager for the Chester, VA facility. You will lead HR operations, ensure SCA compliance, oversee hiring, onboarding, employee relations, and benefits administration, while guiding on-site HR staff.

This role requires extensive knowledge of federal employment law, background investigations, E-Verify, I-9, and contract requirements, with responsibilities spanning performance management, training, and liaison with Maximus and CMS programs.

Qualifications

• Bachelor's degree or equivalent work experience in HR; PHR/SPHR is a plus.
• 5 years of HR management experience, preferably in government contracting.
• Strong knowledge of SCA/HW compliance and federal employment laws.

Responsibilities

• Lead all Human Resources functions including hiring, onboarding, benefits administration, and employee relations.
• Ensure CSR and non-exempt positions are mapped to SCA wage determinations.
• Benchmark compensation against wage determinations and market data in Chester/Richmond.
• Oversee background investigations and E-Verify/I-9 compliance for new hires.

Skills

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Education

Bachelor’s degree in Human Resources or Business Administration

PHR or SPHR preferred

Tools

Microsoft Office

Job description

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Job Title

HR Manager

Education

Bachelor's Degree

Location

Category

Human Resources

Salary Grade

Date Needed By

11/16/2026

Job Type

Full-time

Travel

0 - 10%

Job Description

Position summary:

The Human Resources (HR) Manager will be part of a team responsible for the leadership of the CMS CCO Programs and workforce at the Chester, VA facility and is responsible for all aspects of the human resources leadership for the on-site CTI team. This role ensures SCA compliance, overseeing hiring and onboarding processes, managing employee relations for optimal team performance, and leading the members of the HR team, which may include HR Generalist and HR Recruiter. The HR Manager serves as CTI’s liaison on Service Contract Act obligations, background investigation administration, employee benefits administration, compliance with all federal employment laws and contract requirements.

Essential Duties and Responsibilities:

Job duties include the following: (Other duties may be assigned.)

• Lead all Human Resources functions and activities, including but not limited to hiring, onboarding, benefits administration, and employee relations.
• Ensure all CSR and non-exempt positions are properly mapped to applicable SCA wage determinations.
• Benchmark compensation annually against current wage determinations and Chester/Richmond market data.
• Administer CTI’s H & W benefit election process and ensure monthly payment of any H&W shortfall to employees.
• Oversee E-Verify and I-9 compliance for all new hires within three business days of hire date.
• Direct administration of all background investigations.
• Coordinate with Maximus to confirm prior employee rehire eligibility before offers are extended.
• Ensure all employees complete CMS Non-Disclosure Agreements prior to commencing work, or any additional onboarding requirements assigned.
• Maintain all employee records, training certifications, NDA acknowledgments, and compliance documentation in CTI’s HRIS.
• Manage the employee performance management and disciplinary process in compliance with FAR, ADA, FCRA, and Title VII standards.
• Oversee CTI’s retention strategy implementation including benefits, career pathways, flexible scheduling and incentive plan administration.
• Lead HR team at facility, including HR Generalist. Provide direction and performance management.
• Together with Operations leaders, develop, lead and implement leadership training and development for on-site leaders.
• Coordinate with Finance Manager on SCA-related payroll matters and H&W benefit cost calculations.
• Conduct coaching and corrective counseling, as needed, up to and including terminations.
• Lead on-site workplace investigations, as needed.
• Complete and submit employee data and reporting, as assigned.
• Attend and actively participate in all required meetings and updates.

# of Hires Needed

1

Exemption Type

Exempt

Hiring Manager

Summers, Pamela (Director of Human Resources - Support - Human Resources (01.00.31))

Job Requirements

Skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Instructing - Teaching others how to do something.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Time Management - Managing one's own time.

Attributes:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Written Expression - The ability to communicate information and ideas in writing so others will understand
• Written Comprehension - The ability to read and understand information and ideas presented in writing
• Speech Clarity - The ability to speak clearly so others can understand you
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily sedentary.
• Requires some weekend and evening hours during peak times and seasons.

Education and Experience:

• Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR preferred.
• 5 year’s experience in HR management, preferably in a federal government contracting environment.
• Deep working knowledge of the Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred.
• Preference for experience leading HR in large-scale federal contact centers.
• Experience supporting CMS, HHS, or Maximus-prime subcontracts a plus.
• Experience administering background investigations in compliances with FCRA, ADA and Titel VII.
• Proficiency with HRIS platforms. Experience maintaining compliance tracking and audit-ready employee records.
• Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office).
• Basic math skills required.
• Ability to interact with all levels of management and staff.
• Strong analytical and organizational skills.
• May be required to work evenings, weekends and holidays.
• Ability to pass a federal and local criminal background investigation.