HR Manager

VetJobs; Chester (VA); On-site; USD 75,000 - 100,000; Full time

Job summary

CTI Resource Management Services in Chester, VA seeks an HR Manager to lead HR functions, ensure SCA compliance, and oversee onboarding, benefits, and employee relations for the on-site CMS CTI team.

You will manage background investigations, E-Verify, NDA compliance, and HRIS records while aligning wage determinations with market data. Strong knowledge of federal employment law is essential.

Qualifications

• Bachelor’s degree in HR or Business Administration or equivalent work experience.
• PHR or SPHR preferred.
• 5 years of HR management experience, preferably in a federal government contracting environment.
• Deep knowledge of SCA wage determinations and H&W compliance.
• Experience leading HR in large-scale federal contact centers.
• Experience administering background investigations per FCRA/ADA/Title VII.
• Proficiency with HRIS platforms and maintaining audit-ready employee records.
• Strong knowledge of federal employment law, EEO, and government contractor HR obligations.
• Excellent English communication, verbal and written.
• Organized with strong time management and PC skills.
• Ability to pass a federal and local criminal background investigation.

Responsibilities

• Lead all HR functions including hiring, onboarding, benefits, and employee relations.
• Ensure CSR and non-exempt positions are mapped to SCA wage determinations.
• Benchmark compensation against wage determinations and market data.
• Oversee benefits election and ensure monthly H&W payments to employees.
• Oversee E-Verify and I-9 compliance for all new hires within three business days.
• Direct administration of all background investigations.
• Coordinate with Maximus on prior employee rehire eligibility before offers.
• Ensure NDAs and onboarding requirements are completed.
• Maintain employee records in CTI’s HRIS.
• Manage performance management and disciplinary processes per FAR, ADA, FCRA, and Title VII.
• Oversee retention strategies including benefits, career pathways, flexible scheduling and incentive plans.
• Lead HR team at the facility and provide direction and performance management.
• Develop leadership training with Operations to support on-site leaders.
• Coordinate with Finance on SCA payroll matters and H&W cost calculations.
• Conduct coaching and corrective counseling; lead workplace investigations.
• Submit employee data and reporting; participate in required meetings.

Skills

HR leadership

SCA knowledge

Employee relations

FCRA/ADA compliance

HRIS proficiency

Communication skills

Education

Bachelor's degree in HR or Business Administration

PHR or SPHR preferred

Tools

HRIS systems

Job description

Job Description

Position summary: The Human Resources (HR) Manager will be part of a team responsible for the leadership of the CMS CCO Programs and workforce at the Chester, VA facility and is responsible for all aspects of the human resources leadership for the on-site CTI team. This role ensures SCA compliance, overseeing hiring and onboarding processes, managing employee relations for optimal team performance, and leading the members of the HR team, which may include HR Generalist and HR Recruiter. The HR Manager serves as CTI’s liaison on Service Contract Act obligations, background investigation administration, employee benefits administration, compliance with all federal employment laws and contract requirements.

Essential Duties And Responsibilities

Job duties include the following: (Other duties may be assigned.)

• Lead all Human Resources functions and activities, including but not limited to hiring, onboarding, benefits administration, and employee relations.
• Ensure all CSR and non-exempt positions are properly mapped to applicable SCA wage determinations.
• Benchmark compensation annually against current wage determinations and Chester/Richmond market data.
• Administer CTI’s H & W benefit election process and ensure monthly payment of any H&W shortfall to employees.
• Oversee E-Verify and I-9 compliance for all new hires within three business days of hire date.
• Direct administration of all background investigations.
• Coordinate with Maximus to confirm prior employee rehire eligibility before offers are extended.
• Ensure all employees complete CMS Non-Disclosure Agreements prior to commencing work, or any additional onboarding requirements assigned.
• Maintain all employee records, training certifications, NDA acknowledgments, and compliance documentation in CTI’s HRIS.
• Manage the employee performance management and disciplinary process in compliance with FAR, ADA, FCRA, and Title VII standards.
• Oversee CTI’s retention strategy implementation including benefits, career pathways, flexible scheduling and incentive plan administration.
• Lead HR team at facility, including HR Generalist. Provide direction and performance management.
• Together with Operations leaders, develop, lead and implement leadership training and development for on-site leaders.
• Coordinate with Finance Manager on SCA-related payroll matters and H&W benefit cost calculations.
• Conduct coaching and corrective counseling, as needed, up to and including terminations.
• Lead on-site workplace investigations, as needed.
• Complete and submit employee data and reporting, as assigned.
• Attend and actively participate in all required meetings and updates.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily sedentary.
• Requires some weekend and evening hours during peak times and seasons.

Minimum Education Required

High School/GED

Preferred Education

Bachelors

Education and Experience

• Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR preferred.
• 5 year’s experience in HR management, preferably in a federal government contracting environment.
• Deep working knowledge of the Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred.
• Preference for experience leading HR in large-scale federal contact centers.
• Experience supporting CMS, HHS, or Maximus-prime subcontracts a plus.
• Experience administering background investigations in compliances with FCRA, ADA and Titel VII.
• Proficiency with HRIS platforms. Experience maintaining compliance tracking and audit-ready employee records.
• Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office).
• Basic math skills required.
• Ability to interact with all levels of management and staff.
• Strong analytical and organizational skills.
• May be required to work evenings, weekends and holidays.
• Ability to pass a federal and local criminal background investigation.

No requirements provided

City*

Chester

State*

Virginia

Job_Category

Human Resources

Job Code

_Manager Manager

Affiliate Sponsor

CTI Resource Management Services

Salary Range

$75,000-$100,000