HR - Leave Management Representative

Insight Global; Phoenix (AZ); On-site; USD 55,000 - 78,000; Full time

Job summary

Insight Global is seeking an HR Leave Management Representative to support employees and managers through leave administration. You will manage cases from initiation to return-to-work, ensure compliance with policies and laws, and coordinate with internal teams and external vendors.

The role requires strong attention to detail, confidentiality, empathy, and the ability to handle a high volume of cases while meeting SLAs.

Qualifications

• 2+ years of experience in Human Resources, Leave Administration, Disability Management, Benefits Administration, Employee Relations, or related HR function.
• Experience managing confidential employee information and sensitive case documentation.
• Strong understanding of employment documentation, recordkeeping, and compliance practices.
• Ability to manage multiple cases and competing priorities in a fast-paced environment.

Responsibilities

• Administer employee leave of absence cases, including FMLA, STD, LTD, Workers' Compensation, Military Leave, PLOA, and state-specific programs.
• Guide employees through the leave process by determining eligibility, explaining policies, distributing packets, and providing updates.
• Maintain regular communication with employees, managers, HR partners, safety teams, and third-party leave administrators.
• Process and maintain leave-related records and case notes in HRIS and leave management systems.
• Accurately code time records and leave transactions per policies and regulations.
• Monitor case timelines to ensure SLAs are met and handle inquiries via email and phone.

Skills

Leave administration

HR systems

MS Office Suite

Confidentiality

Customer service

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS

Payroll systems

Job description

Job Description

The HR Leave Management Representative serves as a key member of the Human Resources team, supporting employees and managers through the administration of leave of absence programs. This role is responsible for managing employee leave cases from initiation through return-to-work, ensuring compliance with company policies and applicable federal and state regulations. The representative acts as a trusted resource by providing guidance on leave options, maintaining accurate case documentation, coordinating with internal HR teams and third-party vendors, and delivering exceptional customer service throughout the employee leave experience. This position requires strong attention to detail, confidentiality, empathy, and the ability to effectively manage a high volume of cases while meeting service-level expectations.

Key Responsibilities

• Administer employee leave of absence cases, including:
  • Family and Medical Leave Act (FMLA)
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Workers' Compensation
  • Military Leave
  • Personal Leave of Absence (PLOA)
  • State-specific leave programs
• Guide employees through the leave process by:
  • Determining appropriate leave eligibility and options
  • Explaining leave policies, procedures, and employee responsibilities
  • Distributing leave packets and required documentation
  • Providing timely updates throughout the leave lifecycle
• Maintain regular communication with employees, managers, HR partners, safety teams, and third-party leave administrators to ensure accurate case management and positive employee experiences.
• Process and maintain leave-related records, documentation, and case notes within HRIS and leave management systems.
• Accurately code employee time records and leave transactions in accordance with company policies and regulatory requirements.
• Monitor case timelines and ensure all leave activities are completed within established service-level agreements (SLAs).
• Manage incoming leave-related inquiries through shared email inboxes and phone support channels.
• Review and process Workers' Compensation First Reports of Injury and coordinate appropriate follow-up actions.
• Research complex leave inquiries, resolve issues, and escape cases when appropriate.
• Partner cross-functionally with Human Resources, Benefits, Payroll, Safety, and external vendors to support leave administration activities.
• Identify process improvement opportunities that enhance employee experience, operational efficiency, and compliance.
• Support team operations by providing coverage during absences and assisting with special projects as needed.

Skills and Requirements

• 2+ years of experience in Human Resources, Leave Administration, Disability Management, Benefits Administration, Employee Relations, or a related HR function.
• OR Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience managing confidential employee information and sensitive case documentation.
• Strong understanding of employment documentation, recordkeeping, and compliance practices.
• Ability to manage multiple cases and competing priorities in a fast-paced environment.
• Experience navigating HR systems, case management tools, or employee databases.
• Proficiency with Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Ability to explain complex leave policies and procedures in a clear, employee-friendly manner.
• Exceptional customer service mindset with the ability to handle sensitive and emotionally charged situations professionally.
• Comfortable spending significant time on phone calls and responding to employee inquiries via email.
• High attention to detail and data accuracy.
• Strong organizational and time-management skills.
• Ability to exercise sound judgment and problem-solving skills.
• Demonstrated ability to maintain strict confidentiality.
• Ability to work independently while following established policies and procedures.
• Prior experience in Leave Management, Disability Administration, Benefits Administration, or HR Operations.
• Working knowledge of: Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Workers' Compensation, Short-Term Disability (STD), Long-Term Disability (LTD), Military Leave requirements, State and local leave laws.
• Experience working with third-party leave administrators and insurance carriers.
• Knowledge of HRIS, payroll systems, or leave management platforms.
• Experience supporting remote or geographically dispersed employee populations.
• High-volume case management experience in a corporate HR environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].