HR Generalist

Aquent; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquent is seeking an HR Generalist focused on leave administration to support employees and managers with FMLA, disability, and other company leaves in a dynamic environment.

You will partner with HR, Payroll, and external administrators to deliver accurate, timely leave processing while upholding privacy and regulatory compliance, ensuring an excellent employee experience.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in HR, benefits, or leave administration.
• Working knowledge of FMLA, short- and long-term disability and state leave requirements.
• Understanding of ADA workplace accommodation requirements.
• Experience with HRIS/HCM and third-party leave administration platforms.
• ADAC, CPDM certification is a plus.

Responsibilities

• Deliver a consistent, responsive, and supportive employee experience throughout the leave and accommodation process.
• Manage multiple leave programs while ensuring compliance with federal, state, and local requirements.
• Serve as a trusted resource to employees and managers regarding leave eligibility, processes, documentation, and return-to-work requirements.
• Coordinate effectively across HR, Payroll, managers, employees, and external partners to ensure seamless administration.
• Identify opportunities to strengthen leave administration processes, policies, and overall program effectiveness.

Skills

Attention to detail

Excellent communication

Empathy

Education

Bachelor’s degree in HR, Business or related field

Tools

HRIS/HCM systems

Third-party leave system

Job description

The HR Generalist will handle primarily the leave programs and serve as a trusted resource to employees, managers, HR Business Partners, Payroll, and our third-party administrator. The ideal candidate combines strong knowledge of leave administration and regulatory requirements with empathy, sound judgment, attention to detail, and a commitment to delivering an exceptional employee experience.

What you will be challenged to do:

• Deliver a consistent, responsive, and supportive employee experience throughout the leave and accommodation process
• Manage multiple leave programs while ensuring compliance with federal, state, and local requirements
• Serve as a trusted resource to employees and managers regarding leave eligibility, processes, documentation, and return-to-work requirements
• Coordinate effectively across HR, Payroll, managers, employees, and external partners to ensure seamless administration
• Identify opportunities to strengthen leave administration processes, policies, and overall program effectiveness
• Additional task as assigned

In this capacity you will be responsible for the following:

• Manage the end-to-end administration of leaves of absence, including FMLA, short- and long-term disability, military, personal, parental, and other company-sponsored leave programs
• Guide employees and managers through leave options, eligibility requirements, documentation, timelines, and status throughout the leave process
• Serve as the primary liaison among employees, managers, HR Business Partners, Payroll, and the third-party leave administrator to ensure timely and accurate coordination
• Review workplace accommodation requests and partner with appropriate stakeholders to identify reasonable accommodation options in accordance with the ADA, applicable laws, and company policies
• Maintain confidentiality and exercise sound judgment when managing sensitive employee information and complex situations
• Identify and implement process improvements that increase efficiency, consistency, and the employee experience

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related direct field experience in leave administration.
• 3+ years of experience in Human Resources, benefits, or leave administration
• Working knowledge of FMLA, short- and long-term disability, and state leave requirements
• Understanding of ADA workplace accommodation requirements
• Strong attention to detail in record maintenance and case management
• Excellent written and verbal communication skills
• Proven ability to handle sensitive information professionally
• Experience with HRIS/HCM and third-party leave administration platforms
• Certification in ADAC, CPDM is a plus