HR Leave Management Representative

Gosnaphop; Phoenix (AZ); Remote; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking an HR Leave Management Representative on behalf of our client for a contract opportunity through January 2027. The role provides administrative and employee support throughout the leave process, helping employees understand leave options, required documentation, responsibilities, and next steps.

The ideal candidate is highly organized, detail-oriented, and balances phone-based customer service with admin tasks.

Qualifications

• 2+ years HR/leave administration experience or a related degree
• Experience supporting leave management preferred
• Knowledge of FMLA, STD/LTD, WC, military and personal leave preferred
• Understanding of FMLA regulations and leave administration processes
• Strong confidentiality and communications skills
• High school diploma or GED preferred

Responsibilities

• Assist employees through the leave process by identifying applicable leave types and providing required documentation
• Maintain accurate leave records and update case management systems
• Communicate leave status, deadlines, and required actions by phone and email
• Coordinate leave information with internal HR, Safety, and external administrators
• Assist with inquiries via shared HR and leave-management inboxes
• Support Workers' Comp and other leave matters
• Provide coverage to maintain service levels
• Research questions and resolve issues with minimal escalations
• Identify process improvements to enhance the employee experience
• Handle sensitive information with confidentiality and accuracy
• Complete additional administrative duties and projects as assigned

Skills

Leave management

Attention to detail

Communication

Education

Bachelor's degree in HR or Business Admin

Tools

Case Management Systems

Job description

Job Title

HR Leave Management Representative

Location (city, state)

Phoenix, AZ / Remote

Compensation

$26-$29 per hour

Benefits

This position is eligible for medical, dental, vision, and 401(k).

Qualifications

• 2+ years of experience in Human Resources, leave administration, disability management, or a related environment, OR a Bachelor's degree in Human Resources, Business Administration, or a related field
• Previous experience supporting leave management is preferred
• Working knowledge of FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), Workers' Compensation, Military Leave, and Personal Leave is preferred
• Understanding of FMLA regulations and leave administration processes is a plus
• Strong attention to detail with the ability to maintain confidential employee information
• Excellent verbal and written communication skills
• Strong customer service skills with the ability to support employees professionally and effectively
• Ability to prioritize a high volume of work while meeting established deadlines and service expectations
• Comfortable researching issues, resolving routine inquiries, and using independent judgment when appropriate
• High school diploma or GED preferred

Job Description

Addison Group is hiring an HR Leave Management Representative on behalf of our client for a contract opportunity through January 2027. This position will provide administrative and employee support throughout the leave process, helping employees understand their leave options, required documentation, responsibilities, and next steps. The ideal candidate will be highly organized, detail-oriented, and comfortable balancing phone-based customer service with administrative responsibilities.

Industry

Human Resources / Employee Services

Work Schedule

Monday-Friday, 8:00 AM-5:00 PM with a 1-hour lunch

About Our Client

Our client is seeking an HR professional who can provide dependable support to employees navigating various types of leave. This role works closely with internal HR and Safety teams as well as external leave and benefits partners to ensure employee cases are handled accurately and within established service expectations.

Key Responsibilities

• Support employees throughout the leave process by helping identify applicable leave types, explaining next steps, and providing appropriate documentation
• Maintain accurate employee leave records and update case management systems according to established procedures
• Communicate with employees by phone and email regarding leave status, documentation, deadlines, and required actions
• Coordinate leave-related information with internal HR and Safety teams and external third-party administrators
• Assist with reviewing and responding to incoming inquiries through shared HR and leave-management email inboxes
• Support administrative processes related to Workers' Compensation and other employee leave matters
• Provide coverage for team members when needed to maintain consistent service levels
• Research employee questions and work toward timely resolutions while minimizing unnecessary escalations
• Identify opportunities to improve processes and enhance the employee experience
• Handle sensitive employee information with a high degree of confidentiality and accuracy
• Complete additional administrative duties and projects as assigned

Perks

• Fully remote opportunity
• Contract assignment through January 2027
• Monday-Friday schedule with consistent daytime hours
• Opportunity to utilize and expand HR and leave-management experience
• Employee-focused role combining HR administration and customer service

Additional Details

• This is a fully remote position; preference may be given to candidates located in the Phoenix area or within reasonable driving distance of the client's local office
• Candidates located in the Phoenix area may be asked to work from a local office if a home internet outage lasts longer than four hours
• Remote employees must have a private, professional workspace suitable for confidential phone conversations and administrative work
• The role involves both phone-based employee support and computer-based administrative responsibilities
• Strong written and verbal communication skills are essential
• This is a contract position expected to continue through January 2027

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.