Human Resources Representative

The Intersect Group; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

The Intersect Group is seeking a Leave Management Specialist to administer employee leave, determine leave types, and ensure accurate timesheet coding. You will communicate with employees by phone and email, manage leave-related documents, and coordinate with HR and third-party administrators to maintain service levels.

The role requires handling inbound inquiries, researching issues, and suggesting process improvements while maintaining confidentiality and high data accuracy.

Qualifications

• Professional experience in HR or leave/disability environment preferred.

Responsibilities

• Administer leave cases, guiding employees on leave type and responsibilities and processing leave packets within defined processes.

Skills

Customer service

Data accuracy

Confidentiality

Independent judgment

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Job description

Responsibilities

• Administer leave cases, including assisting employees in determining leave type and understanding their responsibilities through their leave, sending their leave packets, coding the employee timesheets appropriately and directing employees to appropriate resources for handling other leave-related transactions (i.e., benefit plan contributions). All within service levels while following defined / written processes.
• Maintain contact, via phone calls and/or email, with employees on leave, covering expectations and detailed information, ensuring necessary status information is provided/or received based on process timelines. Updating case information in the case management system based on policy and procedures. Coordinate information with appropriate internal resources in HR and Safety and with external third-party administrators. All within service levels.
• Assist with managing the inbound emails into the LM and Vendor team email inboxes, Workers’ Compensation Initial Reports, and back up co-workers during their absences.
• Conduct research, investigate inquiries, and attempt to minimize escalations. Suggest process improvements.
• Perform other duties as requested.

Requirements:

• Two (2) years’ experience in Human Resources or Leave/Disability environment OR Bachelor’s degree in Business Administration, Human Resources, or related field
• Maintain confidentiality, high degree of data accuracy, and high-quality customer service.
• Capable of identifying and addressing critical issues and while exercising some independent judgment
• Work with close supervision and manage large workloads effectively & efficiently, while maintaining a high standard of customer service

Preferred Qualifications:

• Functional knowledge of Workers’ Compensation, Short-Term disability (STD), Family and Medical Leave (FMLA), Long-Term Disability (LTD), Military and Personal leaves
• Knowledgeable of FMLA regulatory requirements
• High School diploma or GED

Additional

• Proven experience in providing both internal and external customer service
• Ability to maintain confidentiality, high degree of data accuracy, and high-quality customer service.
• They should expect to be on the phones and process administrative tasks related to leave management both requiring verbal and written customer service skills
• They need to have space in their home for privacy from their computer and phone conversations