HR Helpdesk Specialist — Tuition Assistance & Benefits

Catholic Health; Melville (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous benefits

Tuition assistance

Pension plan

Professional growth

Job summary

Catholic Health is seeking an HR Shared Service Center Specialist to serve as the first point of contact for employee HR inquiries, supporting benefits, payroll, and leave management. The role includes administering the Tuition Assistance program and coordinating with local HR and payroll, with a focus on accuracy and confidentiality.

The position requires a bachelor’s degree or equivalent experience and 1–3 years in HR or customer service roles.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1-3 years’ experience in HR support, shared services or customer service roles.
• Strong communication and interpersonal skills to manage sensitive employee interactions.
• Experience with employee benefits, payroll processes, and HR compliance regulations.
• Proficient in MS Office Suite.
• Ability to multitask and manage priorities in a fast-paced environment.
• Commitment to confidentiality and ethical handling of employee information.

Responsibilities

• Serve as the first point of contact for general HR inquiries via phone, email and ticketing system.
• Respond promptly and professionally to all employee general inquiries regarding HR policies, benefits, payroll, leave management, and other HR-related questions.
• Document all inquiries and resolutions accurately in the HR case management system (Neocase).
• Route complex or sensitive issues to the appropriate HR subject matter experts or departments.
• Guide employees through self-service tools.
• Administer the Tuition Assistance program including the tracking of applications & payments, and acting as the liaison between the employee, local HR and payroll.
• Assist with general administration duties as required, including but not limited to assisting with scanning and indexing of documentation through OnBase.
• Ensure compliance with legal and organizational standards regarding subpoena of records and Benefit Termination letters.

Skills

Strong communication

Interpersonal skills

MS Office

Confidentiality

Team player

Bilingual a plus

Education

Bachelor’s degree or equivalent work experience

Tools

Lawson

Neocase

Job description

Catholic Health is seeking an HR Shared Service Center Specialist to serve as the first point of contact for employee HR inquiries, supporting benefits, payroll, and leave management. The role includes administering the Tuition Assistance program and coordinating with local HR and payroll, with a focus on accuracy and confidentiality.

The position requires a bachelor’s degree or equivalent experience and 1–3 years in HR or customer service roles.