HR Helpdesk & Service Specialist

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 41,000 - 48,000; Part time

Job summary

Beth Israel Lahey Health in Charlestown, MA is seeking a Per Diem Human Resources Generalist to provide first level HR triage and high touch service to workers and leadership. You will handle inquiries via phone, chat, and case management, escalating when needed, and support routine onboarding, off-boarding, and employment verifications.

The role emphasizes timely, accurate responses, self-service support promotion, and collaboration with HR colleagues to improve processes.

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• 1-3 years related HR experience required.
• Experience with web-based applications and MS Office.
• Clear written and spoken English communication.

Responsibilities

• Act as primary point-of-contact for HR inquiries via phone, chat and case management.
• Delegate and escalate queries while remaining responsible through completion.
• Support onboarding, off-boarding, unemployment claims and verifications.
• Promote self-service options and improve the worker experience.
• Collaborate with HR colleagues to learn the HR framework and processes.
• Assist with routine back-office admin and special projects as needed.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Charlestown, MA is seeking a Per Diem Human Resources Generalist to provide first level HR triage and high touch service to workers and leadership. You will handle inquiries via phone, chat, and case management, escalating when needed, and support routine onboarding, off-boarding, and employment verifications.

The role emphasizes timely, accurate responses, self-service support promotion, and collaboration with HR colleagues to improve processes.