HR Help Desk Specialist — Inbound Support & Solutions

Ryder System, Inc.; United States; Remote; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) retirement savings plan

Paid time off

Zusammenfassung

Ryder System, Inc. is seeking a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will use policy manuals and a knowledge base, logging cases in ServiceNow and escalating complex issues to Functional Specialists as needed.

You should excel in clear communication, organization, and attention to detail, contributing to process improvements and collaborative problem solving within the HR contact center.

Qualifikationen

• Strong verbal and written communication skills.
• Presents ideas clearly to customers, with excellent communication abilities.
• Adapts communication style to different customer groups.
• Demonstrates active listening to understand concerns and provide solutions.
• Fosters open dialogue within the team.

Aufgaben

• Resolve employee inquiries using contact center procedures and knowledge bases.
• Document inquiries in the case management system (e.g., ServiceNow).
• Forward complex issues to Functional Specialists as needed.
• Identify trends to suggest process or training improvements.
• Participate in special projects as required.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Detail-oriented

Ausbildung

HS Diploma/GED

Associate's Degree in HR or related field

Jobbeschreibung

Ryder System, Inc. is seeking a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will use policy manuals and a knowledge base, logging cases in ServiceNow and escalating complex issues to Functional Specialists as needed.

You should excel in clear communication, organization, and attention to detail, contributing to process improvements and collaborative problem solving within the HR contact center.