HR Contact Center Specialist

Ryder System, Inc.; Sacramento (CA); Teletrabalho; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) plan

Paid time off

Resumo da oferta

Ryder System, Inc. is seeking a Contact Center Representative in California to triage and resolve employee inquiries. The role involves daily inbound calls and chats to accurately determine concerns, with escalation to Functional Specialists when needed.

Candidates should have strong written and verbal communication, and a customer-focused mindset. The position includes benefits and a pathway for growth within HR and compliance teams, with an hourly pay range of $18.00–$20.00.

Qualificações

• H.S. Diploma or GED required.
• 1 year+ in case management systems (e.g., ServiceNow; Salesforce).
• 1 year+ in HR, call center, or related field preferred.

Responsabilidades

• Resolve employee inquiries and issues using contact center procedures and manuals.
• Document inquiries in the case management system (e.g., ServiceNow).
• Escalate to Functional Specialists when deeper knowledge is required.
• Notify teams when knowledge base updates are needed.
• Suggest process improvements with supervisors for efficiency.
• Support special projects as needed.

Conhecimentos

Strong verbal communication

Written communication

Adaptability

Active listening

Team collaboration

Interpersonal skills

Formação académica

H.S. Diploma/GED

Associate's Degree in HR or related field

Ferramentas

ServiceNow

Salesforce

Descrição da oferta de emprego

Ryder System, Inc. is seeking a Contact Center Representative in California to triage and resolve employee inquiries. The role involves daily inbound calls and chats to accurately determine concerns, with escalation to Functional Specialists when needed.

Candidates should have strong written and verbal communication, and a customer-focused mindset. The position includes benefits and a pathway for growth within HR and compliance teams, with an hourly pay range of $18.00–$20.00.