HR Help Desk Pro

Georgia State University; Atlanta (GA); On-site; USD 38,970,000 - 52,724,000; Full time

Job summary

Georgia State University in Atlanta is seeking an HR Operations professional to support the university community by answering HR inquiries, processing requests, and delivering high-quality service to college and division officers, managers, and staff.

The role handles background checks, employment verifications, and HR help desk tasks, while prioritizing tickets, ensuring data privacy, and maintaining strong customer service. This is a temporary onsite position.

Qualifications

• Bachelor’s degree; or High School diploma or GED with four years of customer service or office experience.
• Proficiency in Microsoft Office Suite.
• Excellent attention to detail and multitasking ability.
• Experience in front desk or customer service role preferred.

Responsibilities

• Investigate and resolve a broad range of HR questions by handling calls, voicemails, and emails from college and division HR officers, managers, and staff across GSU.
• Answer the HR Help Desk phone, create tickets for new callers, and update cases for repeat callers or resolutions.
• Notify HR Officers of background check decisions; provide Tier one responses and collaborate with experts to ensure timely solutions.
• Assist HR Operations with employment verifications and requests for employment information to the Georgia Department of Labor.
• Sort and distribute mail; perform other duties as assigned.

Education

Bachelor's degree

High School diploma or GED

Job description

Georgia State University in Atlanta is seeking an HR Operations professional to support the university community by answering HR inquiries, processing requests, and delivering high-quality service to college and division officers, managers, and staff.

The role handles background checks, employment verifications, and HR help desk tasks, while prioritizing tickets, ensuring data privacy, and maintaining strong customer service. This is a temporary onsite position.