HR Help Desk Specialist (Temp)

Georgia State University; Atlanta (GA); On-site; USD 38,970,000 - 52,724,000; Full time

Job summary

Georgia State University in Atlanta is seeking an HR Operations professional to support the university community by answering HR inquiries, processing requests, and delivering high-quality service to college and division officers, managers, and staff.

The role handles background checks, employment verifications, and HR help desk tasks, while prioritizing tickets, ensuring data privacy, and maintaining strong customer service. This is a temporary onsite position.

Qualifications

• Bachelor’s degree; or High School diploma or GED with four years of customer service or office experience.
• Proficiency in Microsoft Office Suite.
• Excellent attention to detail and multitasking ability.
• Experience in front desk or customer service role preferred.

Responsibilities

• Investigate and resolve a broad range of HR questions by handling calls, voicemails, and emails from college and division HR officers, managers, and staff across GSU.
• Answer the HR Help Desk phone, create tickets for new callers, and update cases for repeat callers or resolutions.
• Notify HR Officers of background check decisions; provide Tier one responses and collaborate with experts to ensure timely solutions.
• Assist HR Operations with employment verifications and requests for employment information to the Georgia Department of Labor.
• Sort and distribute mail; perform other duties as assigned.

Education

Bachelor's degree

High School diploma or GED

Job description

HR Operations: Georgia State University: Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

WHAT MAKES GSU A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

What Will You Do

This position is responsible for Investigating and resolving a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU.

Duties And Responsibilities Include

• Upload background check file for new hires, validating if a prior check was run in the most recent 12 months
• Respond to requests for background and credit check statuses
• Answer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
• Notify HR Officers of background check decisions
• Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
• Provide the highest level of customer service in person, virtually, and over the phone
• Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
• Sort and distribute mail
• Other duties, as assigned

Minimum Requirements

• Bachelor’s degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Requirements

• Proficiency in Microsoft Office Suite and familiarity with office management software.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Previous experience in a front desk, receptionist, or customer service role is preferred.
• Ability to work independently while contributing to a team-oriented environment.
• Problem-solving skills to address issues promptly and efficiently.
• Commitment to delivering high-quality customer service with a focus on precision and reliability.
• Experience in handling sensitive data and ensuring data privacy.
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
• Excellent interpersonal and communication skills to interact with visitors and team members.

Location

Atlanta Campus

Shift

Monday - Friday / 8:30am - 5:15pm

Salary

$16.00 / hour

FLSA Status

Non-Exempt

Job Type

Temporary Work

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests., sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.