HR Help Desk & Onboarding Specialist

SmartRecruiters, Inc.

Dallas (TX)

Hybrid

USD 57,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, Vision

Paid time off (PTO)

Paid family leave

HSAs

Employee assistance

Job summary

KIPP Texas Public Schools is seeking an HR Customer Care Coordinator to join the Human Resources team. The role handles high-volume HR help desk tickets, triage inquiries, and supports onboarding, benefits, I-9, and employee documentation with strict confidentiality.

The position requires at least 1 year in a fast-paced HR or customer service setting, and preference for K-12 or public sector experience. Hybrid work from regional offices is offered with strong customer service focus.

Qualifications

Minimum 1 year of experience in a high-volume, fast-paced HR or customer service environment.
Experience in a K-12 school district or public sector environment is preferred.
Bachelor’s degree preferred in Human Resources, Business Administration, or related field (experience may substitute).

Responsibilities

Monitor and manage a high-volume HR help desk ticketing system.
Triage incoming requests and route tickets to appropriate HR personnel or department.
Respond to routine inquiries using approved templates and knowledge base resources.
Ensure timely resolution and follow-up on all tickets.
Track and maintain records of ticket status and outcomes.
Identify trends to inform process improvements.
Serve as primary contact for HR inquiries from employees, leaders, and applicants.
Escalate complex matters as needed.