HR Generalist: Employee Relations & Policy Expert

ARAMARK; Norman (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Aramark is seeking an HR Generalist Sr. Analyst to support managers and employees on HR policies and practices, investigate concerns, and promote positive employee relations. The role focuses on providing guidance and resolving day-to-day workplace matters with a collaborative approach.

The position emphasizes service to management and staff, with responsibilities spanning policies, investigations, leave coordination, and project support within a global hospitality context.

Qualifications

• 2+ years of experience in employee relations or related experience.
• Bachelor's degree in HR or equivalent experience required.
• Strong written and verbal communication skills; able to communicate with tact and diplomacy.
• Ability to influence others on policies, practices, and procedure.
• Effective at capturing and synthesizing information from multiple parties.
• Solid understanding of employment laws.
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.
• Proficient in Microsoft Office and experience with case management technology preferred.
• Bilingual preferred.

Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to leadership, ensuring fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to obtain needed information to drive work to completion.
• Coordinate all leave of absence cases including administration, case management, and compliance with policies and laws.
• Review dashboard metrics daily to optimize efficiency and ensure SLAs are met.
• Assist with HR projects and initiatives; audit SharePoint for currentness and accessibility.

Skills

Employee relations

Communication

Confidentiality

Influencing

Bilingual (preferred)

Education

Bachelor's degree in HR

Tools

Microsoft Office

Case management software

Job description

Aramark is seeking an HR Generalist Sr. Analyst to support managers and employees on HR policies and practices, investigate concerns, and promote positive employee relations. The role focuses on providing guidance and resolving day-to-day workplace matters with a collaborative approach.

The position emphasizes service to management and staff, with responsibilities spanning policies, investigations, leave coordination, and project support within a global hospitality context.