HR Generalist, Baptist Downtown

Baptist Health; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking an experienced HR Generalist to join our Human Resources Business Advisory team. You will be a primary point of contact for routine HR inquiries, helping leaders and teammates navigate policies, processes, and HR systems.

This role emphasizes confidentiality, strong communication, and collaboration with HR Partners to support employee programs, records, and initiatives that improve the member experience and operational efficiency.

Qualifications

• Associate degree or higher in a related field; relevant HR experience preferred.
• Experience supporting HR policies, programs, and processes.
• Strong communication, organization and customer service skills.
• Ability to handle confidential information with discretion.
• Proficiency with HRIS systems and Microsoft Office applications.

Responsibilities

• Serve as a primary point of contact for routine HR inquiries from team members and leaders.
• Support the HR Business Advisory team with daily HR activities, processes, and administrative functions.
• Assist with the implementation and administration of HR policies, programs, and procedures.
• Provide guidance regarding HR policies, processes, and available resources, escalating complex matters.
• Collaborate with HR Business Partners and Centers of Excellence to support employee initiatives and organizational needs.
• Assist with routine employee relations matters, including documentation and follow-up under supervision.
• Support coordination and documentation of HR processes, employee communications, and departmental initiatives.
• Maintain accurate employee records, reports, and confidential HR documentation.
• Assist leaders and team members with navigating HR systems, processes, and resources.
• Support HR projects focused on improving the team member experience and operational efficiency.

Skills

Communication

Organizational skills

Problem-solving

Customer service

MS Office

HRIS familiarity

Confidentiality

Prioritization

Education

Associate degree in Human Resources, Business Administration, or a related field

High school diploma with 5+ years of related work experience may be accepted in lieu of an associate degree

Bachelor’s degree in human resources, Business Administration, or a related field

SHRM Certified Professional (SHRM-CP) preferred

Professional in Human Resources (PHR) preferred

Tools

Microsoft Office

HRIS

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

HR Generalist, Baptist Jacksonville

Baptist Health is seeking a dedicated and detail-oriented HR Generalist to join our Human Resources Business Advisory team in Jacksonville, Florida.

Job Responsibilities

• Serve as a primary point of contact for routine HR inquiries from team members and leaders, providing timely and professional assistance.
• Support the HR Business Advisory team with daily human resources activities, processes, and administrative functions.
• Assist with the implementation and administration of HR policies, programs, and procedures.
• Provide general guidance regarding HR policies, processes, and available resources, escalating complex matters to appropriate HR partners.
• Collaborate with HR Business Partners and HR Centers of Excellence to support employee-related initiatives and organizational needs.
• Assist with routine employee relations matters, including gathering information, maintaining documentation, and coordinating follow-up activities under supervision.
• Support the coordination and documentation of HR processes, employee communications, and departmental initiatives.
• Maintain accurate employee records, reports, and confidential HR documentation.
• Assist leaders and team members with navigating HR systems, processes, and available resources.
• Support HR projects and initiatives focused on improving the team member experience and operational efficiency.
• Maintain confidentiality and exercise professionalism and discretion when handling sensitive employee information.
• Perform additional administrative duties and special projects as assigned.

Experience Requirements

• 3–5 years of Human Resources experience preferred.
• 3–5 years of related professional experience preferred.
• Experience supporting HR policies, programs, and processes preferred.
• Prior employee relations experience preferred.
• Experience working collaboratively with HR Business Partners, leadership, and cross-functional teams preferred.
• Strong communication, organizational, problem-solving, and customer service skills.
• Proficiency in Microsoft Office applications and familiarity with Human Resources Information Systems (HRIS) preferred.
• Ability to maintain confidentiality, manage competing priorities, and work effectively in a fast-paced environment.

Education And Certification Requirements

• Associate degree in Human Resources, Business Administration, or a related field required.
• A high school diploma and 5 or more years of related work experience may be accepted in lieu of an associate degree.
• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• SHRM Certified Professional (SHRM-CP) preferred.
• Professional in Human Resources (PHR) preferred.

Primary Location

Downtown - 841 Building 841 Prudential dr Jacksonville, FL 32207 United States of America