Employee Experience HR Associate II

University of Utah; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Utah Health Hospitals and Clinics in Salt Lake City seeks an Employee Experience Associate II to support HR services within a centralized shared services team. The role emphasizes accurate processing of employee records, onboarding coordination, benefits enrollment, and complex inquiries.

You will handle leave of absence documentation, ePAF requests, and cross‑functional collaboration with Talent Acquisition and Benefits teams.

Qualifications

• Associate's degree in human resources, business, or related field or equivalency.
• Two years of customer service, HR, or business administration experience.
• Experience with HR systems is a plus.

Responsibilities

• Coordinate onboarding with Talent Acquisition and the Work Wellness Center teams to ensure all requirements are met for onboarding.
• Produces roster for New Employee Orientation within agreed upon schedule to meet needs of cross-functional teams across the health system.
• Supports benefits enrollment process, including staff eligibility and enrollment into eligible benefit programs, online enrollment support, associated document processing, and coordination of data transfers to external carriers.
• Coordinates benefits billing processes for team members in unpaid but benefitted status.
• Supports and completes advanced benefits processes, including but not limited to: tuition reduction processes, W‑2 needs for termed and unpaid team members, bridge in service requests, EOI documentation, urgent benefit enrollment or updates with vendors/carriers, PTO donations, URS forms, etc.
• Provides support for leave of absence application and documentation processes.
• Works with leaders to complete ePAF requests.

Skills

Communication skills

Attention to detail

Independent work

Prioritization

MS Office Suite

HR procedures knowledge

Education

Associate degree in HR or related field

Customer service experience

Tools

PeopleSoft

Kronos

ICIMS

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The Employee Experience Associate (EEA) II is an important part of Hospitals and Clinics commitment to staff across the health system. In this role, you’ll provide excellent customer service and a variety of administrative hands‑on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. In this role, the EEA II will work with the EEAs to provide closure for HR-related requests and inquiries from staff. As part of the role, the EEA II will process complex updates and/or changes to employee records, while following the procedures and requirements. The EEA II will work with inquiries outside of staff members, including verification of employment, recruiting candidates, etc., if unable to be completed by the EEA. The EEA II handles more complex inquiries and processes, and follows guidelines to refer these inquiries to the direct manager, or other HR staff. In this role, the EEA II has advanced knowledge and expertise in processes related to Hospitals and Clinics HR areas.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Expert in all EEA essential functions, expectations, and responsibilities.

• Coordinates onboarding requirements with Talent Acquisition and the Work Wellness Center teams to ensure all requirements are met for onboarding.

• Produces roster for New Employee Orientation within agreed upon schedule to meet needs of cross-functional teams across the health system.

• Supports benefit enrollment process, including staff eligibility and enrollment into eligible benefit programs, online enrollment support, associated document processing, and coordination of data transfers to external carriers.

• Coordinates benefits billing processes for team members in unpaid but benefitted status.

• Supports and completes advanced benefits processes, including but not limited to: tuition reduction processes, W‑2 needs for termed and unpaid team members, bridge in service requests, EOI documentation, urgent benefit enrollment or updates with vendors/carriers, PTO donations, URS forms, etc.

• Provides support for leave of absence application and documentation processes.

• Works with leaders to complete ePAF requests.

Knowledge / Skills / Abilities

• Ability to communicate effectively orally and in writing.

• Is detail oriented to provide prompt and accurate information.

• Ability to work with limited supervision in a fast-paced environment.

• Ability to assess and prioritize competing request or needs.

• Strong MS Office Skills to include Word, Excel, Power Point and Outlook.

• Demonstrates continued learning and understanding of human resource procedures, practices, policies, and laws.

Qualifications

Required

• Associate's degree in human resources, business, or related field or equivalency.

• Two year’s customer service, human resource, or business administration experience.

Qualifications (Preferred)

Preferred

• PeopleSoft/Kronos/ICIMS experience a plus.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Crawling, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affluent Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801‑581‑6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581‑6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or Hospitals and Clinics Human Resources at (801) 581‑6500 if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86734
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 08:00 - 16:30
Clinical/Non-Clinical Status Non-Clinical
Location Name 525 Plaza
Workplace Set Up On-site
City Salt Lake City
State UT
Department COR ISC 05A HUMAN RESOURCES
Category Human Resources
Workplace Set Up On-site