Employee Experience HR Associate

University of Utah; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Utah Health Hospitals and Clinics is seeking an Employee Experience Associate to serve as the first point of contact for HR inquiries across hospitals and clinics. You will handle day-to-day inquiries, process updates to employee records, and assist with verification of employment and onboarding needs.

The role requires strong communication, attention to detail, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Associates degree in human resources, business, or related field or equivalency.
• Experience with PeopleSoft, Kronos or ICIMS is a plus.

Responsibilities

• Serve as initial HR contact to assist with day-to-day inquiries across all HR areas.
• Provides timely response to inbound requests and questions; escalates complex issues as needed.
• Collaborates with HR team to share knowledge and coverage within the shared services model.
• Coordinates HR-related tasks including benefits processing, employment verification and related documents.
• Supports onboarding needs and in-person I-9 processes with Talent Acquisition.

Skills

Communication

Detail oriented

MS Office

Education

Associates degree in HR or related field

Tools

PeopleSoft

Kronos

ICIMS

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The Employee Experience Associate (EEA) is often the first point of contact in HR for Hospitals and Clinics’ team members. In this role, you’ll provide excellent customer service and a variety of hands‑on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. In this role, the EEA will work to provide closure for HR‑related requests and inquiries from staff across the health system. As part of the role, the EEA will process updates and/or changes to employee records, while following the procedures and requirements. The EEA will work with inquiries outside of staff members, including verification of employment, recruiting candidates, etc. The EEA handle first tier inquiries and will follow guidelines to refer more complex issues to the Employee Experience Associate II, direct manager, or other HR staff. In this role, the EEA has knowledge of processes related to all areas of HR.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Responsible as initial HR contact to assist with day‑to‑day inquiries (calls, emails) and transactional functions across all HR areas, including benefits, compensation, leave administration, employee relations/compliance.
• Provides timely response to inbound requests and questions and escalates complex issues to the Employee Experience Associate II, manager and/or the direct business partner in HR.
• Collaborates with all Employee Experience team members to share knowledge, training and coverage as needed within the shared services model.
• Completes the coordination, documentation and/or necessary steps HR‑related tasks, including but not limited to: court orders, employment verification, Department of Workforce Services requests, benefits document processing, etc.
• Coordinates with Talent Acquisition team for new hire data processing and onboarding needs; assists with in‑person I‑9s processes.
• Collaborates on various projects as needed.
• Empowered and trusted to handle sensitive and confidential information according to department standards. .

Knowledge / Skills / Abilities

• Must be able to communicate effectively orally and in writing.
• Must be detail oriented to provide prompt and accurate information.
• Ability to work with limited supervision in a fast‑paced environment.
• Ability to assess and prioritize competing requests or needs.
• Strong MS Office Skills to include Word, Excel, Power Point and Outlook.

Qualifications

Required

• Associates degree in human resources, business, or related field or equivalency.

Qualifications (Preferred)

Preferred

• PeopleSoft/Kronos/ICIMS experience a plus.

Working Conditions and Physical Demands

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Crawling, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi‑lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affluent Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86735
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 08:00-16:30
Clinical/Non-Clinical Status Non-Clinical
Location Name 525 Plaza
Workplace Set Up On-site
City Salt Lake City
State UT
Department COR ISC 05A HUMAN RESOURCES
Category Human Resources
Workplace Set Up On-site